Word 2013 is crashing when attempting to open OneDrive files

Anonymous
2014-04-29T14:27:57+00:00

Lately, I've been attempting to open Word documents from my OneDrive account and as it attempts to open the document, Word (2013) itself crashes.

If I download the file from OneDrive and attempt to open it locally, things work just fine.

The machine I'm having issues with is my work computer which is running Windows 7 Pro x64 all the latest updates.

I have been bouncing back and forth between my home computer with this document, which is a Windows 8.1 x64 Update 1. Also running Office 2013. I have not attempted to open the document again from my home computer since this has started happening, however I will attempt this evening to see if I am also getting the problem there.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2015-09-10T21:20:40+00:00

    Thank you for that. What exactly happens this if this is true: "When you turn off the Use Office to work on files with other people at the same time setting, any changes that you and other people make to Office files in your OneDrive will no longer merge together automatically." 

    Does that mean that a shared file cannot be edited simultaneously--in other words, only one party can edit at a time, but all changes are saved. Or does it mean something else?

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  2. Anonymous
    2015-09-10T15:58:51+00:00

    Where do you find that option [Use Office to work on files with other people at the same time] exactly?

    Windows 10 Only

    Turn off Office Upload

    If you’re having trouble syncing Office files, the Office Upload cache system may be interfering with OneDrive sync. Try turning off the related setting in OneDrive settings.

    1. Right-click the OneDrive cloud icon in the notification area, at the far right of the taskbar. (You might need to click the Show hidden icons arrow next to the notification area to see the OneDriveicon.)
    2. Click Settings, and then clear the Use Office to work on files with other people at the same time check box.

    IMPORTANT   When you turn off the Use Office to work on files with other people at the same time setting, any changes that you and other people make to Office files in your OneDrive will no longer merge together automatically.

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  3. Anonymous
    2015-09-10T05:49:28+00:00

    Where do you find that option [Use Office to work on files with other people at the same time] exactly?

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  4. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2015-09-10T04:57:01+00:00

    While OneDrive is a convenient location to which you might upload documents so as to have another copy of them available, I would always work with documents on the local drive.

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  5. Anonymous
    2015-09-10T03:49:02+00:00

    Windows 10 here, same problem. 

    Office files crashes when I try to open any file on my OneDrive folder, but look what I found, the error only occours when the one drive option Use Office to work on files with other people at the same time is checked.

    If this option is not checked, files open without problem!

    Is not a fix, but helps...

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