Word 2013 is crashing when attempting to open OneDrive files

I just started to have this problem.  I try to open a document on one drive to view in Word 2013 and it gives a message that it is downloading the file and then closes all together. I've had Word 2013 and Windows 8 for more than a year without this issue. It hit the moment I upgraded this machine to Windows 10.  Any suggestions?

Me too and it is now August 2015 and the problem is still not fixed. Microsoft we are paying good money for a system that isn't working properly. Multiple users, all students, all using onedrive and having word crash all the time makes for a very stressed household. Please fix this problem.

Alessandra Salvaggio's approach sounded excellent to me, but I see no SkyDrive application under Control Panel\All Control Panel Items\Programs and Features. Other ideas would be welcome.

Background:

I am experiencing the problem that sounds very much like the other participants'. I am sharing documents between two machines:

• Office 2013 on Windows 8.1 Pro
• Office 2010 on Windows 7 Pro

The problem manifests only on the 2013/8.1 system. About a third of the time, starting Word freezes while the Word startup screen (the small blue rectangle that appears before the user can type anything) says that Word is opening the template that is associated with the document. Attempting to open the document in an already-started version of Word causes Word's title bar to say "Word (Not Responding)"

Workaround

 Opening the document on the 2010/7 machine always works. Then I...

1. make some tiny change to the document so that I can save an version on 2010/7
2. reboot both machines
3. wait until OneDrive sees the new document version on 2013/8.1

Believe me; I know how hoaky this sounds. It can't all be necessary. So I'm very interested if someone actually knows what's going wrong and how to work around it.

When I type <windows key> OneDrive to start the OneDrive application on 8.1, I see no option for linking accounts (perhaps this is like ArZi(2) above ). This may be because my accounts are already linked (I think). So the solution that worked for pmdci above is unavailable to me.

later

On reading pmdci's contribution more carefully, I finally notice that it recommends removing the OneDrive app from Win8.1, not just the SkyDrive app that Alessandra Salvaggio recommended. So I have done that, and can still use File Explorer to see the files that I'm trying to share between the systems. Within the next week I should be able to report whether this helped me.

Just to be clear about my current understanding: There was an entry in 8.1's Programs and Features menu called OneDrive. After removing it, I can still access the files that I'm sharing between two computers via the service that Microsoft calls OneDrive. (Maybe this residual feature is what pmdci called "the Onedrive app that comes with Windows 8.1"). I don't know the purpose of the removable-via-Programs-and-Features OneDrive. I wouldn't mind a short conversation with the person or persons at Microsoft who decided it would be a would idea to use "OneDrive" to mean several different capabilities, but I'm guessing that they use "OneDrive" as the name for everything, including their computer, all of their files, and their cat. Yeesh.

Thanks to all contributors.

I can confirm what nigell(2) said, removing SkyDrive Pro from my Office 2013 installation options did the trick. Before that any Office open I tried to open from the OneDrive folder caused the app to crash on the "Connecting to SkyDrive" step. Apparently SkyDrive Pro 2013 that comes with Office conflicts with the OneDrive for Business app that Office 365 wants.

You are not reading what I am saying :-)

As I said before, what you must do first and foremost is link your Computer Account with your Microsoft Account. Read the instructions on the OneDrive splash screen. It says exactly that.

If you then open OneDrive, the app will work correctly. For me this fixed the crashing of Word when trying to open files directly from onedrive.com.

After that, since I don't care for this moronic and draconian integration with Microsoft Account, I remove the integration. This disabled the onedrive app on my PC (the ability to cache onedrive.com files on my computer - like dropbox does). However I don't care for it as I only use onedrive directly from Office applications (which is the main issue of this forum post) and that got fixed with the steps I mentioned above.