Word 2013 is crashing when attempting to open OneDrive files

Anonymous
2014-04-29T14:27:57+00:00

Lately, I've been attempting to open Word documents from my OneDrive account and as it attempts to open the document, Word (2013) itself crashes.

If I download the file from OneDrive and attempt to open it locally, things work just fine.

The machine I'm having issues with is my work computer which is running Windows 7 Pro x64 all the latest updates.

I have been bouncing back and forth between my home computer with this document, which is a Windows 8.1 x64 Update 1. Also running Office 2013. I have not attempted to open the document again from my home computer since this has started happening, however I will attempt this evening to see if I am also getting the problem there.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2015-12-04T10:35:54+00:00

    [...]

    I am getting this same exact problem. When opening my document from the OneDrive directory, it seems to hang on attempting to open the underlying template, and then crashes. If I move that file to outside of the OneDrive directory, I can open it.

    [...]

    This seems to be the sollution for me!

    It even works on shared OneDrive folders and files.

    I'm using Windows 10 and Office 365 (version 2016)

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  2. Anonymous
    2015-12-04T09:50:58+00:00

    Hello! 

    This setting is on the Onedrive program, not Office. 

    I know, but after updating to win 10 Office 2010, Onedrive dit ot have it option any more.

    Now, actualli today, it seems it's back. May be an update?

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  3. Anonymous
    2015-12-03T15:55:32+00:00

    I can also confirm that this works on Windows 10 Pro with office 365 (Office 2016).

    Thanks for the fix!!

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  4. Anonymous
    2015-11-02T11:32:42+00:00

    Hello! 

    This setting is on the Onedrive program, not Office.

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  5. Anonymous
    2015-11-02T11:21:19+00:00

    I am getting this same exact problem. When opening my document from the OneDrive directory, it seems to hang on attempting to open the underlying template, and then crashes. If I move that file to outside of the OneDrive directory, I can open it.

    This seemed to have started after a raft of office 2013 updates happened on April 18.

    I also get a peculiar side-effect: if I attach the document to an Outlook e-mail after directly downloading from OneDrive, my recipients who have Office 365 are being asked to sign in with a message that says "Call us overprotective, but we need to verify your account again before opening this document." This message seems to be tied to a SharePoint issue. If I modify that document locally before sending out, there is no sign-in dialog that pops up.

    I have been able to get the file to open if I uncheck "Use Office to sync files faster and work on files with other people at the same time" that is in the OneDrive settings dialog, and was recommended as a solution in the question about Microsoft being overprotective, but I haven't been able to get around the peculiar side effect.

    Hello!!

    Thanks a lot pal, this did it for me. 

    I uncheked "Use Office to sync files faster and work on files with other people at the same time" and now it's opening every file with no problems at all.

    My setup is Windows 10 Pro and Office 365 with Onedrive application.

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