OneNote for Mac crashes on start

Anonymous
2014-07-02T02:40:09+00:00

<p>Today, when using OneNote for Mac my MacBook Pro crashed. After rebooting, it told me OneNote had caused the crash. Now, everytime I open OneNote, the app crashed immediately. I've tried re-installing through the App Store and removing caches but it keeps crashing on start.</p><p></p><p>What to do? Most important is there are a lot of unsynced changes I cannot afford to lose...</p>

Microsoft 365 and Office | OneNote | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
Anonymous
2014-08-07T01:02:07+00:00

I was able to fix the crash on startup by following these steps from another thread:

  • Delete this folder: ~/Library/Containers/com.microsoft.onenote.mac
  • Delete this folder: ~/Library/Group\ Containers/UBF8T346G9.Office
  • Open up “Keychain Access” app on your Mac, and search for “MicrosoftOffice”. If OneNote recognized that you signed in, you will have an entry with a long name. Delete it.
  • Restart your computer.
  • Try launching OneNote and signing in again.

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  1. Anonymous
    2015-09-15T18:11:42+00:00

    "...my computer does NOT contain any folder called "containers" and also does not contain a folder called "Group."  Those folders simply do not exist."

    Richard ~ There are two Library folders in OS X and I wonder if the explanation is that you're looking in the wrong one which is here:

    Macintosh HD > Library

    The correct Library is here:

    Macintosh HD > Users > [Home name] > Library

    ...To access that correct Library, in the Finder click on the Go menu in the menu bar at the top of the screen, press and hold the ⌥ (Option) key and then choose Library which should now appear under the Go menu. See if that Library folder contains a Containers folder.

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  2. Anonymous
    2015-09-23T17:38:30+00:00

    I have a new MacBook Pro and I keep hitting the same problem.   All other Office 2016 apps (outlook, word, excel) work just fine.  But OneNote crashes within a minute of starting.  I deleted the container folder mentioned above and restarted the laptop.  The crash still occurs.  I keep sending the crash dump to Microsoft as well.

    Microsoft Error Reporting log version: 2.0

    Error Signature:

    Exception: EXC_BAD_INSTRUCTION

    Date/Time: 2015-09-23 17:30:38 +0000

    Application Name: Microsoft OneNote

    Application Bundle ID: com.microsoft.onenote.mac

    Application Signature: ONMC

    Application TimeStamp: 0x55d78ad0

    Application Version: 15.13.3.150815

    Crashed Module Name: MicrosoftSetupUI

    Crashed Module Version: 15.13.3.150815

    Crashed Module Offset: 0x0000b1a8

    Blame Module Name: MicrosoftSetupUI

    Blame Module Version: 15.13.3.150815

    Blame Module TimeStamp: 0x55cf381a

    Blame Module Offset: 0x000000000000b1a8

    StachHash: 5e85

    Application LCID: 1033

    Extra app info: Reg=en Loc=0x0409

    Crashed thread: 23

    Thread 0:

     1  0x955229ce in _mach_msg_trap + 0x0000000A (libsystem_kernel.dylib + 0x000139ce)        0x0

     2  0x964a7ef6 in ___CFRunLoopServiceMachPort + 0x000000D6 (CoreFoundation + 0x00077ef6)        0x0

     3  0x964a7309 in ___CFRunLoopRun + 0x000005F9 (CoreFoundation + 0x00077309) 0xbfffa708

     4  0x964a6aa6 in _CFRunLoopRunSpecific + 0x00000186 (CoreFoundation + 0x00076aa6) 0xbfffb3d8

     5  0x964a690b in _CFRunLoopRunInMode + 0x0000007B (CoreFoundation + 0x0007690b) 0xbfffb488

     6  0x90e9e8f8 in _RunCurrentEventLoopInMode + 0x00000106 (HIToolbox + 0x0002e8f8) 0xbfffb4b8

     7  0x90e9e631 in _ReceiveNextEventCommon + 0x000001EE (HIToolbox + 0x0002e631) 0xbfffb4f8

     8  0x90e9e42c in __BlockUntilNextEventMatchingListInModeWithFilter + 0x00000063 (HIToolbox + 0x0002e42c) 0xbfffb578

     9  0x947b1b41 in __DPSNextEvent + 0x000002E6 (AppKit + 0x00099b41) 0xbfffb5a8

    10  0x947b11e5 in -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 0x0000015E (AppKit + 0x000991e5) 0xbfffb978

    11  0x947a5b9c in -[NSApplication run] + 0x0000038B (AppKit + 0x0008db9c) 0xbfffbb88

    12  0x9471afa0 in _NSApplicationMain + 0x00000822 (AppKit + 0x00002fa0) 0xbfffbc28

    13  0x9bbdf6d9 in _start + 0x00000001 (libdyld.dylib + 0x000036d9) 0xbfffbce8

    X86 Thread State:

     eax: 0x00000000  ebx: 0xffffffff  ecx: 0xbfffa67c  edx: 0x955229ce

     edi: 0x00003613  esi: 0x07000806  ebp: 0xbfffa6b8  esp: 0xbfffa67c

      ss: 0x00000023  eip: 0x955229ce   cs: 0x0000000b  ds:  0x00000023

      es: 0x00000023   fs: 0x00000000   gs: 0x0000000f  eflags: 0x00000206

    Thread 1:

     1  0x955298ce in _kevent64 + 0x0000000A (libsystem_kernel.dylib + 0x0001a8ce)        0x0

     2  0x93c5d3a2 in __dispatch_mgr_init + 0x00000000 (libdispatch.dylib + 0x000043a2)        0x0

    X86 Thread State:

     eax: 0x00000001  ebx: 0x00000001  ecx: 0xb001067c  edx: 0x00000000

     edi: 0x93c7e0a0  esi: 0x93c5d658  ebp: 0xb00106f8  esp: 0xb001067c

      ss: 0x00000023  eip: 0x955298ce   cs: 0x0000000b  ds:  0x00000023

      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags: 0x00000286

    Thread 2:

     1  0x95528e6a in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x00019e6a)        0x0

     2  0x91ba1e0e in _start_wqthread + 0x0000001E (libsystem_pthread.dylib + 0x00000e0e)        0x0

    X86 Thread State:

     eax: 0x00100170  ebx: 0x00000015  ecx: 0xb0114f9c  edx: 0x95528e6a

     edi: 0x00010000  esi: 0x91ba438d  ebp: 0xb0114fc8  esp: 0xb0114f9c

      ss: 0x00000023  eip: 0x95528e6a   cs: 0x0000000b  ds:  0x00000023

      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags: 0x00000282

    Thread 3:

     1  0x95528e6a in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x00019e6a)        0x0

     2  0x91ba1e0e in _start_wqthread + 0x0000001E (libsystem_pthread.dylib + 0x00000e0e)        0x0

    X86 Thread State:

     eax: 0x00100170  ebx: 0x00000015  ecx: 0xb031cf9c  edx: 0x95528e6a

     edi: 0x00000000  esi: 0x91ba438d  ebp: 0xb031cfc8  esp: 0xb031cf9c

      ss: 0x00000023  eip: 0x95528e6a   cs: 0x0000000b  ds:  0x00000023

      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags: 0x00000282

    Thread 4:

     1  0x955229ce in _mach_msg_trap + 0x0000000A (libsystem_kernel.dylib + 0x000139ce)        0x0

     2  0x9551ad01 in _task_suspend + 0x0000005A (libsystem_kernel.dylib + 0x0000bd01)        0x0

     3    0xbd353c in  (Microsoft OneNote + 0x00bce53c) 0xb04209a8

     4    0xbd318d in  (Microsoft OneNote + 0x00bce18d) 0xb0420e78

     5    0xbd4023 in  (Microsoft OneNote + 0x00bcf023) 0xb0420eb8

     6  0x91ba4c25 in __pthread_body + 0x0000008A (libsystem_pthread.dylib + 0x00003c25) 0xb0420f88

     7  0x91ba4b9b in __pthread_body + 0x00000000 (libsystem_pthread.dylib + 0x00003b9b) 0xb0420fa8

     8  0x91ba1e32 in _thread_start + 0x00000022 (libsystem_pthread.dylib + 0x00000e32) 0xb0420fc8

    X86 Thread State:

     eax: 0x00000000  ebx: 0x00000000  ecx: 0xb042090c  edx: 0x955229ce

     edi: 0x00002353  esi: 0x00000003  ebp: 0xb0420948  esp: 0xb042090c

      ss: 0x00000023  eip: 0x955229ce   cs: 0x0000000b  ds:  0x00000023

      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags: 0x00000206

    Thread 5:

     1  0x95528512 in ___psynch_cvwait + 0x0000000A (libsystem_kernel.dylib + 0x00019512)        0x0

     2  0x91ba8528 in _pthread_cond_wait$UNIX2003 + 0x00000047 (libsystem_pthread.dylib + 0x00007528)        0x0

     3   0x17dfbda in  (mbukernel + 0x00004bda) 0xb04a2b38

     4   0x17dfb4f in  (mbukernel + 0x00004b4f) 0xb04a2b58

     5   0x17df953 in  (mbukernel + 0x00004953) 0xb04a2b88

     6   0x33f3b68 in  (WLMKernel + 0x0000cb68) 0xb04a2ba8

     7   0x33f3369 in  (WLMKernel + 0x0000c369) 0xb04a2bc8

     8   0x33f3099 in  (WLMKernel + 0x0000c099) 0xb04a2c38

     9   0x33f2f49 in  (WLMKernel + 0x0000bf49) 0xb04a2c68

    10   0x33f2e1a in  (WLMKernel + 0x0000be1a) 0xb04a2cb8

    11   0x310623b in  (MsoThreadPool + 0x0000323b) 0xb04a2ce8

    12   0x33f2aa1 in  (WLMKernel + 0x0000baa1) 0xb04a2f38

    13   0x17df887 in  (mbukernel + 0x00004887) 0xb04a2f68

    14  0x91ba4c25 in __pthread_body + 0x0000008A (libsystem_pthread.dylib + 0x00003c25) 0xb04a2f88

    15  0x91ba4b9b in __pthread_body + 0x00000000 (libsystem_pthread.dylib + 0x00003b9b) 0xb04a2fa8

    16  0x91ba1e32 in _thread_start + 0x00000022 (libsystem_pthread.dylib + 0x00000e32) 0xb04a2fc8

    X86 Thread State:

     eax: 0x00000131  ebx: 0x797652e8  ecx: 0xb04a2a8c  edx: 0x95528512

     edi: 0x00000100  esi: 0x00000001  ebp: 0xb04a2b18  esp: 0xb04a2a8c

      ss: 0x00000023  eip: 0x95528512   cs: 0x0000000b  ds:  0x00000023

      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags: 0x00000246

    Thread 6:

     1  0x95528512 in ___psynch_cvwait + 0x0000000A (libsystem_kernel.dylib + 0x00019512)        0x0

     2  0x91ba5e68 in _pthread_cond_timedwait_relative_np + 0x0000002F (libsystem_pthread.dylib + 0x00004e68)        0x0

     3   0x17dfb89 in  (mbukernel + 0x00004b89) 0xb0524b58

     4   0x17df953 in  (mbukernel + 0x00004953) 0xb0524b88

     5   0x33f3b68 in  (WLMKernel + 0x0000cb68) 0xb0524ba8

     6   0x33f3506 in  (WLMKernel + 0x0000c506) 0xb0524bc8

     7   0x33f3099 in  (WLMKernel + 0x0000c099) 0xb0524c38

     8   0x33f2f49 in  (WLMKernel + 0x0000bf49) 0xb0524c68

     9   0x33f47a5 in  (WLMKernel + 0x0000d7a5) 0xb0524cb8

    10   0x18bf557 in  (MicrosoftCSI + 0x00069557) 0xb0524ce8

    11   0x19a6174 in  (MicrosoftCSI + 0x00150174) 0xb0524d28

    12   0x188d832 in  (MicrosoftCSI + 0x00037832) 0xb0524db8

    13   0x188c5ea in  (MicrosoftCSI + 0x000365ea) 0xb0524df8

    14   0x188c557 in  (MicrosoftCSI + 0x00036557) 0xb0524e28

    15   0x3109042 in  (MsoThreadPool + 0x00006042) 0xb0524e38

    16   0x3108d9a in  (MsoThreadPool + 0x00005d9a) 0xb0524e48

    17   0x3108c2e in  (MsoThreadPool + 0x00005c2e) 0xb0524e68

    18   0x3108206 in  (MsoThreadPool + 0x00005206) 0xb0524e88

    19   0x3107b27 in  (MsoThreadPool + 0x00004b27) 0xb0524ed8

    20   0x33f2aa1 in  (WLMKernel + 0x0000baa1) 0xb0524f38

    21   0x17df887 in  (mbukernel + 0x00004887) 0xb0524f68

    22  0x91ba4c25 in __pthread_body + 0x0000008A (libsystem_pthread.dylib + 0x00003c25) 0xb0524f88

    23  0x91ba4b9b in __pthread_body + 0x00000000 (libsystem_pthread.dylib + 0x00003b9b) 0xb0524fa8

    24  0x91ba1e32 in _thread_start + 0x00000022 (libsystem_pthread.dylib + 0x00000e32) 0xb0524fc8

    X86 Thread State:

     eax: 0x00000131  ebx: 0x7e5fba58  ecx: 0xb0524aac  edx: 0x95528512

     edi: 0x00000100  esi: 0x00000001  ebp: 0xb0524b38  esp: 0xb0524aac

      ss: 0x00000023  eip: 0x95528512   cs: 0x0000000b  ds:  0x00000023

      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags: 0x00000246

    Thread 7:

     1  0x95528512 in ___psynch_cvwait + 0x0000000A (libsystem_kernel.dylib + 0x00019512)        0x0

     2  0x91ba8528 in _pthread_cond_wait$UNIX2003 + 0x00000047 (libsystem_pthread.dylib + 0x00007528)        0x0

     3   0x17dfbda in  (mbukernel + 0x00004bda) 0xb05a6cc8

     4   0x17dfb4f in  (mbukernel + 0x00004b4f) 0xb05a6ce8

     5   0x17df953 in  (mbukernel + 0x00004953) 0xb05a6d18

     6   0x33f3b68 in  (WLMKernel + 0x0000cb68) 0xb05a6d38

     7   0x33f3369 in  (WLMKernel + 0x0000c369) 0xb05a6d58

     8   0x33f3099 in  (WLMKernel + 0x0000c099) 0xb05a6dc8

     9   0x33f2f49 in  (WLMKernel + 0x0000bf49) 0xb05a6df8

    10   0x3406caa in  (WLMKernel + 0x0001fcaa) 0xb05a6e48

    11   0x31121f5 in  (MsoThreadPool + 0x0000f1f5) 0xb05a6e78

    12   0x310b77c in  (MsoThreadPool + 0x0000877c) 0xb05a6ea8

    13   0x33f2aa1 in  (WLMKernel + 0x0000baa1) 0xb05a6f38

    14   0x17df887 in  (mbukernel + 0x00004887) 0xb05a6f68

    15  0x91ba4c25 in __pthread_body + 0x0000008A (libsystem_pthread.dylib + 0x00003c25) 0xb05a6f88

    16  0x91ba4b9b in __pthread_body + 0x00000000 (libsystem_pthread.dylib + 0x00003b9b) 0xb05a6fa8

    17  0x91ba1e32 in _thread_start + 0x00000022 (libsystem_pthread.dylib + 0x00000e32) 0xb05a6fc8

    X86 Thread State:

     eax: 0x00000131  ebx: 0x796435d8  ecx: 0xb05a6c1c  edx: 0x95528512

     edi: 0x00000100  esi: 0x00000001  ebp: 0xb05a6ca8  esp: 0xb05a6c1c

      ss: 0x00000023  eip: 0x95528512   cs: 0x0000000b  ds:  0x00000023

      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags: 0x00000246

    Thread 8:

     1  0x95528512 in ___psynch_cvwait + 0x0000000A (libsystem_kernel.dylib + 0x00019512)        0x0

     2  0x91ba8528 in _pthread_cond_wait$UNIX2003 + 0x00000047 (libsystem_pthread.dylib + 0x00007528)        0x0

     3   0x17dfbda in  (mbukernel + 0x00004bda) 0xb06aa888

     4   0x17dfb4f in  (mbukernel + 0x00004b4f) 0xb06aa8a8

     5   0x17df953 in  (mbukernel + 0x00004953) 0xb06aa8d8

     6   0x33f3b68 in  (WLMKernel + 0x0000cb68) 0xb06aa8f8

     7   0x33f3369 in  (WLMKernel + 0x0000c369) 0xb06aa918

     8   0x33f3099 in  (WLMKernel + 0x0000c099) 0xb06aa988

     9   0x33f2f49 in  (WLMKernel + 0x0000bf49) 0xb06aa9b8

    10   0x33f47a5 in  (WLMKernel + 0x0000d7a5) 0xb06aaa08

    11   0x20c22fb in  (MicrosoftOffice + 0x000802fb) 0xb06aaa38

    12   0x20c25e9 in  (MicrosoftOffice + 0x000805e9) 0xb06aaa78

    13   0x20c243b in  (MicrosoftOffice + 0x0008043b) 0xb06aabb8

    14   0x18aa828 in  (MicrosoftCSI + 0x00054828) 0xb06aabe8

    15   0x18a4e59 in  (MicrosoftCSI + 0x0004ee59) 0xb06aac18

    16   0x188d832 in  (MicrosoftCSI + 0x00037832) 0xb06aadb8

    17   0x188c5ea in  (MicrosoftCSI + 0x000365ea) 0xb06aadf8

    18   0x188c557 in  (MicrosoftCSI + 0x00036557) 0xb06aae28

    19   0x3109042 in  (MsoThreadPool + 0x00006042) 0xb06aae38

    20   0x3108d9a in  (MsoThreadPool + 0x00005d9a) 0xb06aae48

    21   0x3108c2e in  (MsoThreadPool + 0x00005c2e) 0xb06aae68

    22   0x3108206 in  (MsoThreadPool + 0x00005206) 0xb06aae88

    23   0x3107b27 in  (MsoThreadPool + 0x00004b27) 0xb06aaed8

    24   0x33f2aa1 in  (WLMKernel + 0x0000baa1) 0xb06aaf38

    25   0x17df887 in  (mbukernel + 0x00004887) 0xb06aaf68

    26  0x91ba4c25 in __pthread_body + 0x0000008A (libsystem_pthread.dylib + 0x00003c25) 0xb06aaf88

    27  0x91ba4b9b in __pthread_body + 0x00000000 (libsystem_pthread.dylib + 0x00003b9b) 0xb06aafa8

    28  0x91ba1e32 in _thread_start + 0x00000022 (libsystem_pthread.dylib + 0x00000e32) 0xb06aafc8

    X86 Thread State:

     eax: 0x00000131  ebx: 0x797f2b68  ecx: 0xb06aa7dc  edx: 0x95528512

     edi: 0x00000100  esi: 0x00000001  ebp: 0xb06aa868  esp: 0xb06aa7dc

      ss: 0x00000023  eip: 0x95528512   cs: 0x0000000b  ds:  0x00000023

      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags: 0x00000246

    Thread 9:

     1  0x955229ce in _mach_msg_trap + 0x0000000A (libsystem_kernel.dylib + 0x000139ce)        0x0

     2  0x964a7ef6 in ___CFRunLoopServiceMachPort + 0x000000D6 (CoreFoundation + 0x00077ef6)        0x0

     3  0x964a7309 in ___CFRunLoopRun + 0x000005F9 (CoreFoundation + 0x00077309) 0xb07adee8

     4  0x964a6aa6 in _CFRunLoopRunSpecific + 0x00000186 (CoreFoundation + 0x00076aa6) 0xb07aebb8

     5  0x964a690b in _CFRunLoopRunInMode + 0x0000007B (CoreFoundation + 0x0007690b) 0xb07aec68

     6  0x924d9dbf in +[NSURLConnection(Loader) _resourceLoadLoop:] + 0x000002CD (CFNetwork + 0x00008dbf) 0xb07aec98

     7  0x96db4b8d in -[NSThread main] + 0x0000002D (Foundation + 0x00042b8d) 0xb07aed88

     8  0x96db4936 in ___NSThread__main__ + 0x00000602 (Foundation + 0x00042936) 0xb07aeda8

     9  0x91ba4c25 in __pthread_body + 0x0000008A (libsystem_pthread.dylib + 0x00003c25) 0xb07aef88

    10  0x91ba4b9b in __pthread_body + 0x00000000 (libsystem_pthread.dylib + 0x00003b9b) 0xb07aefa8

    11  0x91ba1e32 in _thread_start + 0x00000022 (libsystem_pthread.dylib + 0x00000e32) 0xb07aefc8

    X86 Thread State:

     eax: 0xffffffe1  ebx: 0xffffffff  ecx: 0xb07ade5c  edx: 0x955229ce

     edi: 0x00009407  esi: 0x07000806  ebp: 0xb07ade98  esp: 0xb07ade5c

      ss: 0x00000023  eip: 0x955229ce   cs: 0x0000000b  ds:  0x00000023

      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags: 0x00000206

    Thread 10:

     1  0x9552884e in ___select + 0x0000000A (libsystem_kernel.dylib + 0x0001984e)        0x0

     2  0x91ba4c25 in __pthread_body + 0x0000008A (libsystem_pthread.dylib + 0x00003c25)        0x0

     3  0x91ba4b9b in __pthread_body + 0x00000000 (libsystem_pthread.dylib + 0x00003b9b) 0xb0830fa8

     4  0x91ba1e32 in _thread_start + 0x00000022 (libsystem_pthread.dylib + 0x00000e32) 0xb0830fc8

    X86 Thread State:

     eax: 0x00000001  ebx: 0x00000000  ecx: 0xb0828aac  edx: 0x00000000

     edi: 0x964f77c1  esi: 0xa0cf14e8  ebp: 0xb0830f88  esp: 0xb0828aac

      ss: 0x00000023  eip: 0x9552884e   cs: 0x0000000b  ds:  0x00000023

      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags: 0x00000286

    Thread 11:

     1  0x95528512 in ___psynch_cvwait + 0x0000000A (libsystem_kernel.dylib + 0x00019512)        0x0

     2  0x91ba5e68 in _pthread_cond_timedwait_relative_np + 0x0000002F (libsystem_pthread.dylib + 0x00004e68)        0x0

     3   0x17dfb89 in  (mbukernel + 0x00004b89) 0xb08b2ae8

     4   0x17df953 in  (mbukernel + 0x00004953) 0xb08b2b18

     5   0x33f3b68 in  (WLMKernel + 0x0000cb68) 0xb08b2b38

     6   0x33f3506 in  (WLMKernel + 0x0000c506) 0xb08b2b58

     7   0x33f3099 in  (WLMKernel + 0x0000c099) 0xb08b2bc8

     8   0x33f2f49 in  (WLMKernel + 0x0000bf49) 0xb08b2bf8

     9   0x33f47a5 in  (WLMKernel + 0x0000d7a5) 0xb08b2c48

    10    0x129996 in  (Microsoft OneNote + 0x00124996) 0xb08b2c78

    11    0xb38d63 in  (Microsoft OneNote + 0x00b33d63) 0xb08b2cc8

    12    0xb38d06 in  (Microsoft OneNote + 0x00b33d06) 0xb08b2cf8

    13    0x8a1a63 in  (Microsoft OneNote + 0x0089ca63) 0xb08b2d38

    14    0x9cb97e in  (Microsoft OneNote + 0x009c697e) 0xb08b2db8

    15    0x9cc410 in  (Microsoft OneNote + 0x009c7410) 0xb08b2e38

    16    0x6ad596 in  (Microsoft OneNote + 0x006a8596) 0xb08b2e78

    17    0x12085c in  (Microsoft OneNote + 0x0011b85c) 0xb08b2ea8

    18    0x11d77b in  (Microsoft OneNote + 0x0011877b) 0xb08b2f18

    19   0x33f2aa1 in  (WLMKernel + 0x0000baa1) 0xb08b2f38

    20   0x17df887 in  (mbukernel + 0x00004887) 0xb08b2f68

    21  0x91ba4c25 in __pthread_body + 0x0000008A (libsystem_pthread.dylib + 0x00003c25) 0xb08b2f88

    22  0x91ba4b9b in __pthread_body + 0x00000000 (libsystem_pthread.dylib + 0x00003b9b) 0xb08b2fa8

    23  0x91ba1e32 in _thread_start + 0x00000022 (libsystem_pthread.dylib + 0x00000e32) 0xb08b2fc8

    X86 Thread State:

     eax: 0x0000013c  ebx: 0x7e5c7e68  ecx: 0xb08b2a3c  edx: 0x95528512

     edi: 0x00000100  esi: 0x00000001  ebp: 0xb08b2ac8  esp: 0xb08b2a3c

      ss: 0x00000023  eip: 0x95528512   cs: 0x0000000b  ds:  0x00000023

      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags: 0x00000247

    Thread 12:

     1  0x95528512 in ___psynch_cvwait + 0x0000000A (libsystem_kernel.dylib + 0x00019512)        0x0

     2  0x91ba5e68 in _pthread_cond_timedwait_relative_np + 0x0000002F (libsystem_pthread.dylib + 0x00004e68)        0x0

     3   0x17dfb89 in  (mbukernel + 0x00004b89) 0xb0a38cd8

     4   0x17df953 in  (mbukernel + 0x00004953) 0xb0a38d08

     5   0x33f3b68 in  (WLMKernel + 0x0000cb68) 0xb0a38d28

     6   0x33f3506 in  (WLMKernel + 0x0000c506) 0xb0a38d48

     7   0x33f3099 in  (WLMKernel + 0x0000c099) 0xb0a38db8

     8   0x33f2f49 in  (WLMKernel + 0x0000bf49) 0xb0a38de8

     9   0x33f3ca6 in  (WLMKernel + 0x0000cca6) 0xb0a38e38

    10   0x31084bd in  (MsoThreadPool + 0x000054bd) 0xb0a38e68

    11   0x31080db in  (MsoThreadPool + 0x000050db) 0xb0a38e88

    12   0x3107b27 in  (MsoThreadPool + 0x00004b27) 0xb0a38ed8

    13   0x33f2aa1 in  (WLMKernel + 0x0000baa1) 0xb0a38f38

    14   0x17df887 in  (mbukernel + 0x00004887) 0xb0a38f68

    15  0x91ba4c25 in __pthread_body + 0x0000008A (libsystem_pthread.dylib + 0x00003c25) 0xb0a38f88

    16  0x91ba4b9b in __pthread_body + 0x00000000 (libsystem_pthread.dylib + 0x00003b9b) 0xb0a38fa8

    17  0x91ba1e32 in _thread_start + 0x00000022 (libsystem_pthread.dylib + 0x00000e32) 0xb0a38fc8

    X86 Thread State:

     eax: 0x00000131  ebx: 0x79166548  ecx: 0xb0a38c2c  edx: 0x95528512

     edi: 0x00000200  esi: 0x00000101  ebp: 0xb0a38cb8  esp: 0xb0a38c2c

      ss: 0x00000023  eip: 0x95528512   cs: 0x0000000b  ds:  0x00000023

      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags: 0x00000246

    Thread 13:

     1  0x955229ce in _mach_msg_trap + 0x0000000A (libsystem_kernel.dylib + 0x000139ce)        0x0

     2  0x964a7ef6 in ___CFRunLoopServiceMachPort + 0x000000D6 (CoreFoundation + 0x00077ef6)        0x0

     3  0x964a7309 in ___CFRunLoopRun + 0x000005F9 (CoreFoundation + 0x00077309) 0xb0cc2088

     4  0x964a6aa6 in _CFRunLoopRunSpecific + 0x00000186 (CoreFoundation + 0x00076aa6) 0xb0cc2d58

     5  0x964a690b in _CFRunLoopRunInMode + 0x0000007B (CoreFoundation + 0x0007690b) 0xb0cc2e08

     6  0x948812d0 in __NSEventThread + 0x0000011B (AppKit + 0x001692d0) 0xb0cc2e38

     7  0x91ba4c25 in __pthread_body + 0x0000008A (libsystem_pthread.dylib + 0x00003c25) 0xb0cc2f88

     8  0x91ba4b9b in __pthread_body + 0x00000000 (libsystem_pthread.dylib + 0x00003b9b) 0xb0cc2fa8

     9  0x91ba1e32 in _thread_start + 0x00000022 (libsystem_pthread.dylib + 0x00000e32) 0xb0cc2fc8

    X86 Thread State:

     eax: 0xffffffe1  ebx: 0xffffffff  ecx: 0xb0cc1ffc  edx: 0x955229ce

     edi: 0x00001113  esi: 0x07000806  ebp: 0xb0cc2038  esp: 0xb0cc1ffc

      ss: 0x00000023  eip: 0x955229ce   cs: 0x0000000b  ds:  0x00000023

      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags: 0x00000206

    Thread 14:

     1  0x955229ce in _mach_msg_trap + 0x0000000A (libsystem_kernel.dylib + 0x000139ce)        0x0

     2  0x964a7ef6 in ___CFRunLoopServiceMachPort + 0x000000D6 (CoreFoundation + 0x00077ef6)        0x0

     3  0x964a7309 in ___CFRunLoopRun + 0x000005F9 (CoreFoundation + 0x00077309) 0xb0d43f58

     4  0x964a6aa6 in _CFRunLoopRunSpecific + 0x00000186 (CoreFoundation + 0x00076aa6) 0xb0d44c28

     5  0x964a690b in _CFRunLoopRunInMode + 0x0000007B (CoreFoundation + 0x0007690b) 0xb0d44cd8

     6  0x96e0c3ea in -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 0x00000131 (Foundation + 0x0009a3ea) 0xb0d44d08

     7     0x395bd in  (Microsoft OneNote + 0x000345bd) 0xb0d44d58

     8  0x96db4b8d in -[NSThread main] + 0x0000002D (Foundation + 0x00042b8d) 0xb0d44d88

     9  0x96db4936 in ___NSThread__main__ + 0x00000602 (Foundation + 0x00042936) 0xb0d44da8

    10  0x91ba4c25 in __pthread_body + 0x0000008A (libsystem_pthread.dylib + 0x00003c25) 0xb0d44f88

    11  0x91ba4b9b in __pthread_body + 0x00000000 (libsystem_pthread.dylib + 0x00003b9b) 0xb0d44fa8

    12  0x91ba1e32 in _thread_start + 0x00000022 (libsystem_pthread.dylib + 0x00000e32) 0xb0d44fc8

    X86 Thread State:

     eax: 0xffffffe1  ebx: 0xffffffff  ecx: 0xb0d43ecc  edx: 0x955229ce

     edi: 0x00010c67  esi: 0x07000806  ebp: 0xb0d43f08  esp: 0xb0d43ecc

      ss: 0x00000023  eip: 0x955229ce   cs: 0x0000000b  ds:  0x00000023

      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags: 0x00000206

    Thread 15:

     1  0x955229ce in _mach_msg_trap + 0x0000000A (libsystem_kernel.dylib + 0x000139ce)        0x0

     2  0x964a7ef6 in ___CFRunLoopServiceMachPort + 0x000000D6 (CoreFoundation + 0x00077ef6)        0x0

     3  0x964a7309 in ___CFRunLoopRun + 0x000005F9 (CoreFoundation + 0x00077309) 0xb0f4a498

     4  0x964a6aa6 in _CFRunLoopRunSpecific + 0x00000186 (CoreFoundation + 0x00076aa6) 0xb0f4b168

     5  0x9656a5c1 in _CFRunLoopRun + 0x00000081 (CoreFoundation + 0x0013a5c1) 0xb0f4b218

     6   0x4fc0c63 in  (MicrosoftWebServices + 0x00089c63) 0xb0f4b248

     7   0x4fbdcf2 in  (MicrosoftWebServices + 0x00086cf2) 0xb0f4b358

     8   0x4fc2005 in  (MicrosoftWebServices + 0x0008b005) 0xb0f4b648

     9   0x4fc2f5c in  (MicrosoftWebServices + 0x0008bf5c) 0xb0f4b828

    10   0x4fc3200 in  (MicrosoftWebServices + 0x0008c200) 0xb0f4b8a8

    11   0x4f8a5b5 in  (MicrosoftWebServices + 0x000535b5) 0xb0f4b918

    12   0x4f8a8e0 in  (MicrosoftWebServices + 0x000538e0) 0xb0f4b998

    13   0x4f8bc42 in  (MicrosoftWebServices + 0x00054c42) 0xb0f4b9c8

    14   0x4f90f77 in  (MicrosoftWebServices + 0x00059f77) 0xb0f4ba18

    15   0x4f90d13 in  (MicrosoftWebServices + 0x00059d13) 0xb0f4ba48

    16   0x4f8e471 in  (MicrosoftWebServices + 0x00057471) 0xb0f4ba78

    17   0x4f8c5df in  (MicrosoftWebServices + 0x000555df) 0xb0f4bac8

    18   0x4f90f77 in  (MicrosoftWebServices + 0x00059f77) 0xb0f4baf8

    19   0x4f90d13 in  (MicrosoftWebServices + 0x00059d13) 0xb0f4bb28

    20   0x4f8e7af in  (MicrosoftWebServices + 0x000577af) 0xb0f4bb58

    21   0x1917533 in  (MicrosoftCSI + 0x000c1533) 0xb0f4bba8

    22   0x1909f85 in  (MicrosoftCSI + 0x000b3f85) 0xb0f4c328

    23   0x1909ce0 in  (MicrosoftCSI + 0x000b3ce0) 0xb0f4c358

    24   0x1bd06b5 in  (MicrosoftCSI + 0x0037a6b5) 0xb0f4c388

    25   0x188d832 in  (MicrosoftCSI + 0x00037832) 0xb0f4c3d8

    26   0x1bcfd7a in  (MicrosoftCSI + 0x00379d7a) 0xb0f4c418

    27   0x1bcfeb3 in  (MicrosoftCSI + 0x00379eb3) 0xb0f4c488

    28   0x1bd058d in  (MicrosoftCSI + 0x0037a58d) 0xb0f4c498

    29   0x188d832 in  (MicrosoftCSI + 0x00037832) 0xb0f4c4e8

    30   0x1bcfd7a in  (MicrosoftCSI + 0x00379d7a) 0xb0f4c528

    31   0x1bcfeb3 in  (MicrosoftCSI + 0x00379eb3) 0xb0f4c598

    32   0x1bd058d in  (MicrosoftCSI + 0x0037a58d) 0xb0f4c5a8

    33   0x188d832 in  (MicrosoftCSI + 0x00037832) 0xb0f4c5f8

    34   0x1bcfd7a in  (MicrosoftCSI + 0x00379d7a) 0xb0f4c638

    35   0x1bcfeb3 in  (MicrosoftCSI + 0x00379eb3) 0xb0f4c6a8

    36   0x1bd058d in  (MicrosoftCSI + 0x0037a58d) 0xb0f4c6b8

    37   0x188d832 in  (MicrosoftCSI + 0x00037832) 0xb0f4c708

    38   0x1bcfd7a in  (MicrosoftCSI + 0x00379d7a) 0xb0f4c748

    39   0x1bcfeb3 in  (MicrosoftCSI + 0x00379eb3) 0xb0f4c7b8

    40   0x1bd058d in  (MicrosoftCSI + 0x0037a58d) 0xb0f4c7c8

    41   0x188d832 in  (MicrosoftCSI + 0x00037832) 0xb0f4c818

    42   0x1bcfd7a in  (MicrosoftCSI + 0x00379d7a) 0xb0f4c858

    43   0x1bcfeb3 in  (MicrosoftCSI + 0x00379eb3) 0xb0f4c8c8

    44   0x1bd058d in  (MicrosoftCSI + 0x0037a58d) 0xb0f4c8d8

    45   0x188d832 in  (MicrosoftCSI + 0x00037832) 0xb0f4c928

    46   0x1bcfd7a in  (MicrosoftCSI + 0x00379d7a) 0xb0f4c968

    47   0x1bcfeb3 in  (MicrosoftCSI + 0x00379eb3) 0xb0f4c9d8

    48   0x1bd058d in  (MicrosoftCSI + 0x0037a58d) 0xb0f4c9e8

    49   0x188d832 in  (MicrosoftCSI + 0x00037832) 0xb0f4ca38

    50   0x1bcfd7a in  (MicrosoftCSI + 0x00379d7a) 0xb0f4ca78

    51   0x1bcf889 in  (MicrosoftCSI + 0x00379889) 0xb0f4cae8

    52   0x1bcfad9 in  (MicrosoftCSI + 0x00379ad9) 0xb0f4cba8

    53    0x54b65c in  (Microsoft OneNote + 0x0054665c) 0xb0f4cbc8

    54    0x6c2dd2 in  (Microsoft OneNote + 0x006bddd2) 0xb0f4cbf8

    55    0x54b133 in  (Microsoft OneNote + 0x00546133) 0xb0f4cdb8

    56    0x54b924 in  (Microsoft OneNote + 0x00546924) 0xb0f4ce08

    57   0x3109042 in  (MsoThreadPool + 0x00006042) 0xb0f4ce38

    58   0x3108d9a in  (MsoThreadPool + 0x00005d9a) 0xb0f4ce48

    59   0x3108c2e in  (MsoThreadPool + 0x00005c2e) 0xb0f4ce68

    60   0x3108206 in  (MsoThreadPool + 0x00005206) 0xb0f4ce88

    61   0x3107b27 in  (MsoThreadPool + 0x00004b27) 0xb0f4ced8

    62   0x33f2aa1 in  (WLMKernel + 0x0000baa1) 0xb0f4cf38

    63   0x17df887 in  (mbukernel + 0x00004887) 0xb0f4cf68

    64  0x91ba4c25 in __pthread_body + 0x0000008A (libsystem_pthread.dylib + 0x00003c25) 0xb0f4cf88

    65  0x91ba4b9b in __pthread_body + 0x00000000 (libsystem_pthread.dylib + 0x00003b9b) 0xb0f4cfa8

    66  0x91ba1e32 in _thread_start + 0x00000022 (libsystem_pthread.dylib + 0x00000e32) 0xb0f4cfc8

    X86 Thread State:

     eax: 0xffffffe1  ebx: 0xffffffff  ecx: 0xb0f4a40c  edx: 0x955229ce

     edi: 0x00018203  esi: 0x07000806  ebp: 0xb0f4a448  esp: 0xb0f4a40c

      ss: 0x00000023  eip: 0x955229ce   cs: 0x0000000b  ds:  0x00000023

      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags: 0x00000206

    .... [DELETED LOTS HERE SO THIS WOULD POST] ...

    Operating System Information

    Operating System: Mac OS X 10.10.5 (Build 14F27)

    CPU: Intel x86, Logical CPU Count: 4, Frequency: 2700 MHz

    Physical Memory: 8192 MB

    Device: x86_64

    Screen: 1280.000000 x 800.000000, bitsPerPixel = 24, frame = 0.000000, 0.000000, 1280.000000, 800.000000

    Microsoft Application Information:

    Error Reporting UUID: 9B49E28B-D3BE-4D90-BCEA-BE617F582011

    ULS UUID: 2D75D566-5259-4A89-AA82-3C0F6AA3504D

    Time from launch: 0 hours, 0 minutes, 56 seconds

    Total errors on this client: 14

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  3. Anonymous
    2016-03-21T22:18:37+00:00

    I tried this and OneNote is still immediately crashing on my MacBook Air. I have no issues with the web app or on my pc - not sure what to try next.

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    0 comments
  4. Anonymous
    2016-04-04T15:08:23+00:00

    I had success following the first 4 steps above. Thanks!

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