OneNote for Mac crashes on start

Anonymous
2014-07-02T02:40:09+00:00

<p>Today, when using OneNote for Mac my MacBook Pro crashed. After rebooting, it told me OneNote had caused the crash. Now, everytime I open OneNote, the app crashed immediately. I've tried re-installing through the App Store and removing caches but it keeps crashing on start.</p><p></p><p>What to do? Most important is there are a lot of unsynced changes I cannot afford to lose...</p>

Microsoft 365 and Office | OneNote | For home | Windows

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Anonymous
2014-08-07T01:02:07+00:00

I was able to fix the crash on startup by following these steps from another thread:

  • Delete this folder: ~/Library/Containers/com.microsoft.onenote.mac
  • Delete this folder: ~/Library/Group\ Containers/UBF8T346G9.Office
  • Open up “Keychain Access” app on your Mac, and search for “MicrosoftOffice”. If OneNote recognized that you signed in, you will have an entry with a long name. Delete it.
  • Restart your computer.
  • Try launching OneNote and signing in again.

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  1. Anonymous
    2014-12-08T22:45:05+00:00

    Hi Scott.

    I'm having the same issue, but I don't seem to have a "Containers" folder within my library folder.

    I've even displayed hidden files in finder.

    I've already tried uninstalling and reinstalling the application.

    Under library, there is neither a "group" or "Containers" folder.

    What can I send you to clarify?

    Thanks

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  2. Anonymous
    2014-12-10T19:39:52+00:00

    This fixed my problem as well. This should be more prominently posted on the Microsoft site. Well done - Scott. Thanks a ton.

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  3. Anonymous
    2015-01-31T14:11:43+00:00

    i tried all this and it didn't work for me. i can open onenote on another user accounts but not the one i use. 

    when i search in my library i dont have any folders named ~/Library/Containers og ~/Library/group.

    i tried everything and im about to give up on this... please help me! :D

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  4. Anonymous
    2015-02-02T03:58:49+00:00

    Assuming you have everything synced to the Microsoft Cloud THEN Download AppCleaner from the App Store. Drag the Microsoft OneNote app from the Applications folder to App Cleaner program window. Delete everything associated with OneNote by pressing the "Delete" button.

    Go to the App Store and reinstall Microsoft OneNote. Enjoy.

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