OneNote for Mac crashes on start

Anonymous
2014-07-02T02:40:09+00:00

<p>Today, when using OneNote for Mac my MacBook Pro crashed. After rebooting, it told me OneNote had caused the crash. Now, everytime I open OneNote, the app crashed immediately. I've tried re-installing through the App Store and removing caches but it keeps crashing on start.</p><p></p><p>What to do? Most important is there are a lot of unsynced changes I cannot afford to lose...</p>

Microsoft 365 and Office | OneNote | For home | Windows

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Anonymous
2014-08-07T01:02:07+00:00

I was able to fix the crash on startup by following these steps from another thread:

  • Delete this folder: ~/Library/Containers/com.microsoft.onenote.mac
  • Delete this folder: ~/Library/Group\ Containers/UBF8T346G9.Office
  • Open up “Keychain Access” app on your Mac, and search for “MicrosoftOffice”. If OneNote recognized that you signed in, you will have an entry with a long name. Delete it.
  • Restart your computer.
  • Try launching OneNote and signing in again.

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  1. Anonymous
    2014-07-29T12:43:42+00:00

    <p>Today, when using OneNote for Mac my MacBook Pro crashed. After rebooting, it told me OneNote had caused the crash. Now, everytime I open OneNote, the app crashed immediately. I've tried re-installing through the App Store and removing caches but it keeps crashing on start.</p><p></p><p>What to do? Most important is there are a lot of unsynced changes I cannot afford to lose...</p>

    Hi I met the same situation. It crashed every time. Have you find the solution?

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  2. Anonymous
    2014-07-03T01:19:00+00:00

    All other apps work perfectly fine. Recreating my user account is not an option. Guess OneNote's trying to start up from some cache or trying to read a corrupt file and cannot.

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  3. Anonymous
    2014-07-02T20:06:38+00:00

    Then I guess it is a user account corruption, the simplest solution would be to recreate your user account in the new one.

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  4. Anonymous
    2014-07-02T14:51:14+00:00

    It works perfectly fine on another user account. However, on mine it still crashes. The crash report was too long to post, but I've pasted it here.

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