OneNote for Mac crashes on start

Anonymous
2014-07-02T02:40:09+00:00

<p>Today, when using OneNote for Mac my MacBook Pro crashed. After rebooting, it told me OneNote had caused the crash. Now, everytime I open OneNote, the app crashed immediately. I've tried re-installing through the App Store and removing caches but it keeps crashing on start.</p><p></p><p>What to do? Most important is there are a lot of unsynced changes I cannot afford to lose...</p>

Microsoft 365 and Office | OneNote | For home | Windows

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Anonymous
2014-08-07T01:02:07+00:00

I was able to fix the crash on startup by following these steps from another thread:

  • Delete this folder: ~/Library/Containers/com.microsoft.onenote.mac
  • Delete this folder: ~/Library/Group\ Containers/UBF8T346G9.Office
  • Open up “Keychain Access” app on your Mac, and search for “MicrosoftOffice”. If OneNote recognized that you signed in, you will have an entry with a long name. Delete it.
  • Restart your computer.
  • Try launching OneNote and signing in again.

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  1. Anonymous
    2014-07-31T17:21:29+00:00

    Please upgrade to our latest update v15.2. You can check out the blog post for this release.

    If you still see the crash, please provide us with the crash logs and additional information.

    Thank you,

    -Deepti

    (Microsoft OneNote for Mac team)

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  2. Anonymous
    2014-07-30T11:06:00+00:00

    Can you provide the crash logs?

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  3. Anonymous
    2014-07-29T20:44:47+00:00

    Is a new user account a test you could possibly try?

    it still does not work.

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  4. Anonymous
    2014-07-29T19:11:30+00:00

    Is a new user account a test you could possibly try?

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