OneNote for Mac crashes on start

Anonymous
2014-07-02T02:40:09+00:00

<p>Today, when using OneNote for Mac my MacBook Pro crashed. After rebooting, it told me OneNote had caused the crash. Now, everytime I open OneNote, the app crashed immediately. I've tried re-installing through the App Store and removing caches but it keeps crashing on start.</p><p></p><p>What to do? Most important is there are a lot of unsynced changes I cannot afford to lose...</p>

Microsoft 365 and Office | OneNote | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
Anonymous
2014-08-07T01:02:07+00:00

I was able to fix the crash on startup by following these steps from another thread:

  • Delete this folder: ~/Library/Containers/com.microsoft.onenote.mac
  • Delete this folder: ~/Library/Group\ Containers/UBF8T346G9.Office
  • Open up “Keychain Access” app on your Mac, and search for “MicrosoftOffice”. If OneNote recognized that you signed in, you will have an entry with a long name. Delete it.
  • Restart your computer.
  • Try launching OneNote and signing in again.

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  1. Anonymous
    2016-04-04T15:08:23+00:00

    I had success following the first 4 steps above. Thanks!

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  2. Anonymous
    2016-03-21T22:18:37+00:00

    I tried this and OneNote is still immediately crashing on my MacBook Air. I have no issues with the web app or on my pc - not sure what to try next.

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  3. Anonymous
    2015-09-23T17:38:30+00:00

    I have a new MacBook Pro and I keep hitting the same problem.   All other Office 2016 apps (outlook, word, excel) work just fine.  But OneNote crashes within a minute of starting.  I deleted the container folder mentioned above and restarted the laptop.  The crash still occurs.  I keep sending the crash dump to Microsoft as well.

    Microsoft Error Reporting log version: 2.0

    Error Signature:

    Exception: EXC_BAD_INSTRUCTION

    Date/Time: 2015-09-23 17:30:38 +0000

    Application Name: Microsoft OneNote

    Application Bundle ID: com.microsoft.onenote.mac

    Application Signature: ONMC

    Application TimeStamp: 0x55d78ad0

    Application Version: 15.13.3.150815

    Crashed Module Name: MicrosoftSetupUI

    Crashed Module Version: 15.13.3.150815

    Crashed Module Offset: 0x0000b1a8

    Blame Module Name: MicrosoftSetupUI

    Blame Module Version: 15.13.3.150815

    Blame Module TimeStamp: 0x55cf381a

    Blame Module Offset: 0x000000000000b1a8

    StachHash: 5e85

    Application LCID: 1033

    Extra app info: Reg=en Loc=0x0409

    Crashed thread: 23

    Thread 0:

     1  0x955229ce in _mach_msg_trap + 0x0000000A (libsystem_kernel.dylib + 0x000139ce)        0x0

     2  0x964a7ef6 in ___CFRunLoopServiceMachPort + 0x000000D6 (CoreFoundation + 0x00077ef6)        0x0

     3  0x964a7309 in ___CFRunLoopRun + 0x000005F9 (CoreFoundation + 0x00077309) 0xbfffa708

     4  0x964a6aa6 in _CFRunLoopRunSpecific + 0x00000186 (CoreFoundation + 0x00076aa6) 0xbfffb3d8

     5  0x964a690b in _CFRunLoopRunInMode + 0x0000007B (CoreFoundation + 0x0007690b) 0xbfffb488

     6  0x90e9e8f8 in _RunCurrentEventLoopInMode + 0x00000106 (HIToolbox + 0x0002e8f8) 0xbfffb4b8

     7  0x90e9e631 in _ReceiveNextEventCommon + 0x000001EE (HIToolbox + 0x0002e631) 0xbfffb4f8

     8  0x90e9e42c in __BlockUntilNextEventMatchingListInModeWithFilter + 0x00000063 (HIToolbox + 0x0002e42c) 0xbfffb578

     9  0x947b1b41 in __DPSNextEvent + 0x000002E6 (AppKit + 0x00099b41) 0xbfffb5a8

    10  0x947b11e5 in -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 0x0000015E (AppKit + 0x000991e5) 0xbfffb978

    11  0x947a5b9c in -[NSApplication run] + 0x0000038B (AppKit + 0x0008db9c) 0xbfffbb88

    12  0x9471afa0 in _NSApplicationMain + 0x00000822 (AppKit + 0x00002fa0) 0xbfffbc28

    13  0x9bbdf6d9 in _start + 0x00000001 (libdyld.dylib + 0x000036d9) 0xbfffbce8

    X86 Thread State:

     eax: 0x00000000  ebx: 0xffffffff  ecx: 0xbfffa67c  edx: 0x955229ce

     edi: 0x00003613  esi: 0x07000806  ebp: 0xbfffa6b8  esp: 0xbfffa67c

      ss: 0x00000023  eip: 0x955229ce   cs: 0x0000000b  ds:  0x00000023

      es: 0x00000023   fs: 0x00000000   gs: 0x0000000f  eflags: 0x00000206

    Thread 1:

     1  0x955298ce in _kevent64 + 0x0000000A (libsystem_kernel.dylib + 0x0001a8ce)        0x0

     2  0x93c5d3a2 in __dispatch_mgr_init + 0x00000000 (libdispatch.dylib + 0x000043a2)        0x0

    X86 Thread State:

     eax: 0x00000001  ebx: 0x00000001  ecx: 0xb001067c  edx: 0x00000000

     edi: 0x93c7e0a0  esi: 0x93c5d658  ebp: 0xb00106f8  esp: 0xb001067c

      ss: 0x00000023  eip: 0x955298ce   cs: 0x0000000b  ds:  0x00000023

      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags: 0x00000286

    Thread 2:

     1  0x95528e6a in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x00019e6a)        0x0

     2  0x91ba1e0e in _start_wqthread + 0x0000001E (libsystem_pthread.dylib + 0x00000e0e)        0x0

    X86 Thread State:

     eax: 0x00100170  ebx: 0x00000015  ecx: 0xb0114f9c  edx: 0x95528e6a

     edi: 0x00010000  esi: 0x91ba438d  ebp: 0xb0114fc8  esp: 0xb0114f9c

      ss: 0x00000023  eip: 0x95528e6a   cs: 0x0000000b  ds:  0x00000023

      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags: 0x00000282

    Thread 3:

     1  0x95528e6a in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x00019e6a)        0x0

     2  0x91ba1e0e in _start_wqthread + 0x0000001E (libsystem_pthread.dylib + 0x00000e0e)        0x0

    X86 Thread State:

     eax: 0x00100170  ebx: 0x00000015  ecx: 0xb031cf9c  edx: 0x95528e6a

     edi: 0x00000000  esi: 0x91ba438d  ebp: 0xb031cfc8  esp: 0xb031cf9c

      ss: 0x00000023  eip: 0x95528e6a   cs: 0x0000000b  ds:  0x00000023

      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags: 0x00000282

    Thread 4:

     1  0x955229ce in _mach_msg_trap + 0x0000000A (libsystem_kernel.dylib + 0x000139ce)        0x0

     2  0x9551ad01 in _task_suspend + 0x0000005A (libsystem_kernel.dylib + 0x0000bd01)        0x0

     3    0xbd353c in  (Microsoft OneNote + 0x00bce53c) 0xb04209a8

     4    0xbd318d in  (Microsoft OneNote + 0x00bce18d) 0xb0420e78

     5    0xbd4023 in  (Microsoft OneNote + 0x00bcf023) 0xb0420eb8

     6  0x91ba4c25 in __pthread_body + 0x0000008A (libsystem_pthread.dylib + 0x00003c25) 0xb0420f88

     7  0x91ba4b9b in __pthread_body + 0x00000000 (libsystem_pthread.dylib + 0x00003b9b) 0xb0420fa8

     8  0x91ba1e32 in _thread_start + 0x00000022 (libsystem_pthread.dylib + 0x00000e32) 0xb0420fc8

    X86 Thread State:

     eax: 0x00000000  ebx: 0x00000000  ecx: 0xb042090c  edx: 0x955229ce

     edi: 0x00002353  esi: 0x00000003  ebp: 0xb0420948  esp: 0xb042090c

      ss: 0x00000023  eip: 0x955229ce   cs: 0x0000000b  ds:  0x00000023

      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags: 0x00000206

    Thread 5:

     1  0x95528512 in ___psynch_cvwait + 0x0000000A (libsystem_kernel.dylib + 0x00019512)        0x0

     2  0x91ba8528 in _pthread_cond_wait$UNIX2003 + 0x00000047 (libsystem_pthread.dylib + 0x00007528)        0x0

     3   0x17dfbda in  (mbukernel + 0x00004bda) 0xb04a2b38

     4   0x17dfb4f in  (mbukernel + 0x00004b4f) 0xb04a2b58

     5   0x17df953 in  (mbukernel + 0x00004953) 0xb04a2b88

     6   0x33f3b68 in  (WLMKernel + 0x0000cb68) 0xb04a2ba8

     7   0x33f3369 in  (WLMKernel + 0x0000c369) 0xb04a2bc8

     8   0x33f3099 in  (WLMKernel + 0x0000c099) 0xb04a2c38

     9   0x33f2f49 in  (WLMKernel + 0x0000bf49) 0xb04a2c68

    10   0x33f2e1a in  (WLMKernel + 0x0000be1a) 0xb04a2cb8

    11   0x310623b in  (MsoThreadPool + 0x0000323b) 0xb04a2ce8

    12   0x33f2aa1 in  (WLMKernel + 0x0000baa1) 0xb04a2f38

    13   0x17df887 in  (mbukernel + 0x00004887) 0xb04a2f68

    14  0x91ba4c25 in __pthread_body + 0x0000008A (libsystem_pthread.dylib + 0x00003c25) 0xb04a2f88

    15  0x91ba4b9b in __pthread_body + 0x00000000 (libsystem_pthread.dylib + 0x00003b9b) 0xb04a2fa8

    16  0x91ba1e32 in _thread_start + 0x00000022 (libsystem_pthread.dylib + 0x00000e32) 0xb04a2fc8

    X86 Thread State:

     eax: 0x00000131  ebx: 0x797652e8  ecx: 0xb04a2a8c  edx: 0x95528512

     edi: 0x00000100  esi: 0x00000001  ebp: 0xb04a2b18  esp: 0xb04a2a8c

      ss: 0x00000023  eip: 0x95528512   cs: 0x0000000b  ds:  0x00000023

      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags: 0x00000246

    Thread 6:

     1  0x95528512 in ___psynch_cvwait + 0x0000000A (libsystem_kernel.dylib + 0x00019512)        0x0

     2  0x91ba5e68 in _pthread_cond_timedwait_relative_np + 0x0000002F (libsystem_pthread.dylib + 0x00004e68)        0x0

     3   0x17dfb89 in  (mbukernel + 0x00004b89) 0xb0524b58

     4   0x17df953 in  (mbukernel + 0x00004953) 0xb0524b88

     5   0x33f3b68 in  (WLMKernel + 0x0000cb68) 0xb0524ba8

     6   0x33f3506 in  (WLMKernel + 0x0000c506) 0xb0524bc8

     7   0x33f3099 in  (WLMKernel + 0x0000c099) 0xb0524c38

     8   0x33f2f49 in  (WLMKernel + 0x0000bf49) 0xb0524c68

     9   0x33f47a5 in  (WLMKernel + 0x0000d7a5) 0xb0524cb8

    10   0x18bf557 in  (MicrosoftCSI + 0x00069557) 0xb0524ce8

    11   0x19a6174 in  (MicrosoftCSI + 0x00150174) 0xb0524d28

    12   0x188d832 in  (MicrosoftCSI + 0x00037832) 0xb0524db8

    13   0x188c5ea in  (MicrosoftCSI + 0x000365ea) 0xb0524df8

    14   0x188c557 in  (MicrosoftCSI + 0x00036557) 0xb0524e28

    15   0x3109042 in  (MsoThreadPool + 0x00006042) 0xb0524e38

    16   0x3108d9a in  (MsoThreadPool + 0x00005d9a) 0xb0524e48

    17   0x3108c2e in  (MsoThreadPool + 0x00005c2e) 0xb0524e68

    18   0x3108206 in  (MsoThreadPool + 0x00005206) 0xb0524e88

    19   0x3107b27 in  (MsoThreadPool + 0x00004b27) 0xb0524ed8

    20   0x33f2aa1 in  (WLMKernel + 0x0000baa1) 0xb0524f38

    21   0x17df887 in  (mbukernel + 0x00004887) 0xb0524f68

    22  0x91ba4c25 in __pthread_body + 0x0000008A (libsystem_pthread.dylib + 0x00003c25) 0xb0524f88

    23  0x91ba4b9b in __pthread_body + 0x00000000 (libsystem_pthread.dylib + 0x00003b9b) 0xb0524fa8

    24  0x91ba1e32 in _thread_start + 0x00000022 (libsystem_pthread.dylib + 0x00000e32) 0xb0524fc8

    X86 Thread State:

     eax: 0x00000131  ebx: 0x7e5fba58  ecx: 0xb0524aac  edx: 0x95528512

     edi: 0x00000100  esi: 0x00000001  ebp: 0xb0524b38  esp: 0xb0524aac

      ss: 0x00000023  eip: 0x95528512   cs: 0x0000000b  ds:  0x00000023

      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags: 0x00000246

    Thread 7:

     1  0x95528512 in ___psynch_cvwait + 0x0000000A (libsystem_kernel.dylib + 0x00019512)        0x0

     2  0x91ba8528 in _pthread_cond_wait$UNIX2003 + 0x00000047 (libsystem_pthread.dylib + 0x00007528)        0x0

     3   0x17dfbda in  (mbukernel + 0x00004bda) 0xb05a6cc8

     4   0x17dfb4f in  (mbukernel + 0x00004b4f) 0xb05a6ce8

     5   0x17df953 in  (mbukernel + 0x00004953) 0xb05a6d18

     6   0x33f3b68 in  (WLMKernel + 0x0000cb68) 0xb05a6d38

     7   0x33f3369 in  (WLMKernel + 0x0000c369) 0xb05a6d58

     8   0x33f3099 in  (WLMKernel + 0x0000c099) 0xb05a6dc8

     9   0x33f2f49 in  (WLMKernel + 0x0000bf49) 0xb05a6df8

    10   0x3406caa in  (WLMKernel + 0x0001fcaa) 0xb05a6e48

    11   0x31121f5 in  (MsoThreadPool + 0x0000f1f5) 0xb05a6e78

    12   0x310b77c in  (MsoThreadPool + 0x0000877c) 0xb05a6ea8

    13   0x33f2aa1 in  (WLMKernel + 0x0000baa1) 0xb05a6f38

    14   0x17df887 in  (mbukernel + 0x00004887) 0xb05a6f68

    15  0x91ba4c25 in __pthread_body + 0x0000008A (libsystem_pthread.dylib + 0x00003c25) 0xb05a6f88

    16  0x91ba4b9b in __pthread_body + 0x00000000 (libsystem_pthread.dylib + 0x00003b9b) 0xb05a6fa8

    17  0x91ba1e32 in _thread_start + 0x00000022 (libsystem_pthread.dylib + 0x00000e32) 0xb05a6fc8

    X86 Thread State:

     eax: 0x00000131  ebx: 0x796435d8  ecx: 0xb05a6c1c  edx: 0x95528512

     edi: 0x00000100  esi: 0x00000001  ebp: 0xb05a6ca8  esp: 0xb05a6c1c

      ss: 0x00000023  eip: 0x95528512   cs: 0x0000000b  ds:  0x00000023

      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags: 0x00000246

    Thread 8:

     1  0x95528512 in ___psynch_cvwait + 0x0000000A (libsystem_kernel.dylib + 0x00019512)        0x0

     2  0x91ba8528 in _pthread_cond_wait$UNIX2003 + 0x00000047 (libsystem_pthread.dylib + 0x00007528)        0x0

     3   0x17dfbda in  (mbukernel + 0x00004bda) 0xb06aa888

     4   0x17dfb4f in  (mbukernel + 0x00004b4f) 0xb06aa8a8

     5   0x17df953 in  (mbukernel + 0x00004953) 0xb06aa8d8

     6   0x33f3b68 in  (WLMKernel + 0x0000cb68) 0xb06aa8f8

     7   0x33f3369 in  (WLMKernel + 0x0000c369) 0xb06aa918

     8   0x33f3099 in  (WLMKernel + 0x0000c099) 0xb06aa988

     9   0x33f2f49 in  (WLMKernel + 0x0000bf49) 0xb06aa9b8

    10   0x33f47a5 in  (WLMKernel + 0x0000d7a5) 0xb06aaa08

    11   0x20c22fb in  (MicrosoftOffice + 0x000802fb) 0xb06aaa38

    12   0x20c25e9 in  (MicrosoftOffice + 0x000805e9) 0xb06aaa78

    13   0x20c243b in  (MicrosoftOffice + 0x0008043b) 0xb06aabb8

    14   0x18aa828 in  (MicrosoftCSI + 0x00054828) 0xb06aabe8

    15   0x18a4e59 in  (MicrosoftCSI + 0x0004ee59) 0xb06aac18

    16   0x188d832 in  (MicrosoftCSI + 0x00037832) 0xb06aadb8

    17   0x188c5ea in  (MicrosoftCSI + 0x000365ea) 0xb06aadf8

    18   0x188c557 in  (MicrosoftCSI + 0x00036557) 0xb06aae28

    19   0x3109042 in  (MsoThreadPool + 0x00006042) 0xb06aae38

    20   0x3108d9a in  (MsoThreadPool + 0x00005d9a) 0xb06aae48

    21   0x3108c2e in  (MsoThreadPool + 0x00005c2e) 0xb06aae68

    22   0x3108206 in  (MsoThreadPool + 0x00005206) 0xb06aae88

    23   0x3107b27 in  (MsoThreadPool + 0x00004b27) 0xb06aaed8

    24   0x33f2aa1 in  (WLMKernel + 0x0000baa1) 0xb06aaf38

    25   0x17df887 in  (mbukernel + 0x00004887) 0xb06aaf68

    26  0x91ba4c25 in __pthread_body + 0x0000008A (libsystem_pthread.dylib + 0x00003c25) 0xb06aaf88

    27  0x91ba4b9b in __pthread_body + 0x00000000 (libsystem_pthread.dylib + 0x00003b9b) 0xb06aafa8

    28  0x91ba1e32 in _thread_start + 0x00000022 (libsystem_pthread.dylib + 0x00000e32) 0xb06aafc8

    X86 Thread State:

     eax: 0x00000131  ebx: 0x797f2b68  ecx: 0xb06aa7dc  edx: 0x95528512

     edi: 0x00000100  esi: 0x00000001  ebp: 0xb06aa868  esp: 0xb06aa7dc

      ss: 0x00000023  eip: 0x95528512   cs: 0x0000000b  ds:  0x00000023

      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags: 0x00000246

    Thread 9:

     1  0x955229ce in _mach_msg_trap + 0x0000000A (libsystem_kernel.dylib + 0x000139ce)        0x0

     2  0x964a7ef6 in ___CFRunLoopServiceMachPort + 0x000000D6 (CoreFoundation + 0x00077ef6)        0x0

     3  0x964a7309 in ___CFRunLoopRun + 0x000005F9 (CoreFoundation + 0x00077309) 0xb07adee8

     4  0x964a6aa6 in _CFRunLoopRunSpecific + 0x00000186 (CoreFoundation + 0x00076aa6) 0xb07aebb8

     5  0x964a690b in _CFRunLoopRunInMode + 0x0000007B (CoreFoundation + 0x0007690b) 0xb07aec68

     6  0x924d9dbf in +[NSURLConnection(Loader) _resourceLoadLoop:] + 0x000002CD (CFNetwork + 0x00008dbf) 0xb07aec98

     7  0x96db4b8d in -[NSThread main] + 0x0000002D (Foundation + 0x00042b8d) 0xb07aed88

     8  0x96db4936 in ___NSThread__main__ + 0x00000602 (Foundation + 0x00042936) 0xb07aeda8

     9  0x91ba4c25 in __pthread_body + 0x0000008A (libsystem_pthread.dylib + 0x00003c25) 0xb07aef88

    10  0x91ba4b9b in __pthread_body + 0x00000000 (libsystem_pthread.dylib + 0x00003b9b) 0xb07aefa8

    11  0x91ba1e32 in _thread_start + 0x00000022 (libsystem_pthread.dylib + 0x00000e32) 0xb07aefc8

    X86 Thread State:

     eax: 0xffffffe1  ebx: 0xffffffff  ecx: 0xb07ade5c  edx: 0x955229ce

     edi: 0x00009407  esi: 0x07000806  ebp: 0xb07ade98  esp: 0xb07ade5c

      ss: 0x00000023  eip: 0x955229ce   cs: 0x0000000b  ds:  0x00000023

      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags: 0x00000206

    Thread 10:

     1  0x9552884e in ___select + 0x0000000A (libsystem_kernel.dylib + 0x0001984e)        0x0

     2  0x91ba4c25 in __pthread_body + 0x0000008A (libsystem_pthread.dylib + 0x00003c25)        0x0

     3  0x91ba4b9b in __pthread_body + 0x00000000 (libsystem_pthread.dylib + 0x00003b9b) 0xb0830fa8

     4  0x91ba1e32 in _thread_start + 0x00000022 (libsystem_pthread.dylib + 0x00000e32) 0xb0830fc8

    X86 Thread State:

     eax: 0x00000001  ebx: 0x00000000  ecx: 0xb0828aac  edx: 0x00000000

     edi: 0x964f77c1  esi: 0xa0cf14e8  ebp: 0xb0830f88  esp: 0xb0828aac

      ss: 0x00000023  eip: 0x9552884e   cs: 0x0000000b  ds:  0x00000023

      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags: 0x00000286

    Thread 11:

     1  0x95528512 in ___psynch_cvwait + 0x0000000A (libsystem_kernel.dylib + 0x00019512)        0x0

     2  0x91ba5e68 in _pthread_cond_timedwait_relative_np + 0x0000002F (libsystem_pthread.dylib + 0x00004e68)        0x0

     3   0x17dfb89 in  (mbukernel + 0x00004b89) 0xb08b2ae8

     4   0x17df953 in  (mbukernel + 0x00004953) 0xb08b2b18

     5   0x33f3b68 in  (WLMKernel + 0x0000cb68) 0xb08b2b38

     6   0x33f3506 in  (WLMKernel + 0x0000c506) 0xb08b2b58

     7   0x33f3099 in  (WLMKernel + 0x0000c099) 0xb08b2bc8

     8   0x33f2f49 in  (WLMKernel + 0x0000bf49) 0xb08b2bf8

     9   0x33f47a5 in  (WLMKernel + 0x0000d7a5) 0xb08b2c48

    10    0x129996 in  (Microsoft OneNote + 0x00124996) 0xb08b2c78

    11    0xb38d63 in  (Microsoft OneNote + 0x00b33d63) 0xb08b2cc8

    12    0xb38d06 in  (Microsoft OneNote + 0x00b33d06) 0xb08b2cf8

    13    0x8a1a63 in  (Microsoft OneNote + 0x0089ca63) 0xb08b2d38

    14    0x9cb97e in  (Microsoft OneNote + 0x009c697e) 0xb08b2db8

    15    0x9cc410 in  (Microsoft OneNote + 0x009c7410) 0xb08b2e38

    16    0x6ad596 in  (Microsoft OneNote + 0x006a8596) 0xb08b2e78

    17    0x12085c in  (Microsoft OneNote + 0x0011b85c) 0xb08b2ea8

    18    0x11d77b in  (Microsoft OneNote + 0x0011877b) 0xb08b2f18

    19   0x33f2aa1 in  (WLMKernel + 0x0000baa1) 0xb08b2f38

    20   0x17df887 in  (mbukernel + 0x00004887) 0xb08b2f68

    21  0x91ba4c25 in __pthread_body + 0x0000008A (libsystem_pthread.dylib + 0x00003c25) 0xb08b2f88

    22  0x91ba4b9b in __pthread_body + 0x00000000 (libsystem_pthread.dylib + 0x00003b9b) 0xb08b2fa8

    23  0x91ba1e32 in _thread_start + 0x00000022 (libsystem_pthread.dylib + 0x00000e32) 0xb08b2fc8

    X86 Thread State:

     eax: 0x0000013c  ebx: 0x7e5c7e68  ecx: 0xb08b2a3c  edx: 0x95528512

     edi: 0x00000100  esi: 0x00000001  ebp: 0xb08b2ac8  esp: 0xb08b2a3c

      ss: 0x00000023  eip: 0x95528512   cs: 0x0000000b  ds:  0x00000023

      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags: 0x00000247

    Thread 12:

     1  0x95528512 in ___psynch_cvwait + 0x0000000A (libsystem_kernel.dylib + 0x00019512)        0x0

     2  0x91ba5e68 in _pthread_cond_timedwait_relative_np + 0x0000002F (libsystem_pthread.dylib + 0x00004e68)        0x0

     3   0x17dfb89 in  (mbukernel + 0x00004b89) 0xb0a38cd8

     4   0x17df953 in  (mbukernel + 0x00004953) 0xb0a38d08

     5   0x33f3b68 in  (WLMKernel + 0x0000cb68) 0xb0a38d28

     6   0x33f3506 in  (WLMKernel + 0x0000c506) 0xb0a38d48

     7   0x33f3099 in  (WLMKernel + 0x0000c099) 0xb0a38db8

     8   0x33f2f49 in  (WLMKernel + 0x0000bf49) 0xb0a38de8

     9   0x33f3ca6 in  (WLMKernel + 0x0000cca6) 0xb0a38e38

    10   0x31084bd in  (MsoThreadPool + 0x000054bd) 0xb0a38e68

    11   0x31080db in  (MsoThreadPool + 0x000050db) 0xb0a38e88

    12   0x3107b27 in  (MsoThreadPool + 0x00004b27) 0xb0a38ed8

    13   0x33f2aa1 in  (WLMKernel + 0x0000baa1) 0xb0a38f38

    14   0x17df887 in  (mbukernel + 0x00004887) 0xb0a38f68

    15  0x91ba4c25 in __pthread_body + 0x0000008A (libsystem_pthread.dylib + 0x00003c25) 0xb0a38f88

    16  0x91ba4b9b in __pthread_body + 0x00000000 (libsystem_pthread.dylib + 0x00003b9b) 0xb0a38fa8

    17  0x91ba1e32 in _thread_start + 0x00000022 (libsystem_pthread.dylib + 0x00000e32) 0xb0a38fc8

    X86 Thread State:

     eax: 0x00000131  ebx: 0x79166548  ecx: 0xb0a38c2c  edx: 0x95528512

     edi: 0x00000200  esi: 0x00000101  ebp: 0xb0a38cb8  esp: 0xb0a38c2c

      ss: 0x00000023  eip: 0x95528512   cs: 0x0000000b  ds:  0x00000023

      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags: 0x00000246

    Thread 13:

     1  0x955229ce in _mach_msg_trap + 0x0000000A (libsystem_kernel.dylib + 0x000139ce)        0x0

     2  0x964a7ef6 in ___CFRunLoopServiceMachPort + 0x000000D6 (CoreFoundation + 0x00077ef6)        0x0

     3  0x964a7309 in ___CFRunLoopRun + 0x000005F9 (CoreFoundation + 0x00077309) 0xb0cc2088

     4  0x964a6aa6 in _CFRunLoopRunSpecific + 0x00000186 (CoreFoundation + 0x00076aa6) 0xb0cc2d58

     5  0x964a690b in _CFRunLoopRunInMode + 0x0000007B (CoreFoundation + 0x0007690b) 0xb0cc2e08

     6  0x948812d0 in __NSEventThread + 0x0000011B (AppKit + 0x001692d0) 0xb0cc2e38

     7  0x91ba4c25 in __pthread_body + 0x0000008A (libsystem_pthread.dylib + 0x00003c25) 0xb0cc2f88

     8  0x91ba4b9b in __pthread_body + 0x00000000 (libsystem_pthread.dylib + 0x00003b9b) 0xb0cc2fa8

     9  0x91ba1e32 in _thread_start + 0x00000022 (libsystem_pthread.dylib + 0x00000e32) 0xb0cc2fc8

    X86 Thread State:

     eax: 0xffffffe1  ebx: 0xffffffff  ecx: 0xb0cc1ffc  edx: 0x955229ce

     edi: 0x00001113  esi: 0x07000806  ebp: 0xb0cc2038  esp: 0xb0cc1ffc

      ss: 0x00000023  eip: 0x955229ce   cs: 0x0000000b  ds:  0x00000023

      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags: 0x00000206

    Thread 14:

     1  0x955229ce in _mach_msg_trap + 0x0000000A (libsystem_kernel.dylib + 0x000139ce)        0x0

     2  0x964a7ef6 in ___CFRunLoopServiceMachPort + 0x000000D6 (CoreFoundation + 0x00077ef6)        0x0

     3  0x964a7309 in ___CFRunLoopRun + 0x000005F9 (CoreFoundation + 0x00077309) 0xb0d43f58

     4  0x964a6aa6 in _CFRunLoopRunSpecific + 0x00000186 (CoreFoundation + 0x00076aa6) 0xb0d44c28

     5  0x964a690b in _CFRunLoopRunInMode + 0x0000007B (CoreFoundation + 0x0007690b) 0xb0d44cd8

     6  0x96e0c3ea in -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 0x00000131 (Foundation + 0x0009a3ea) 0xb0d44d08

     7     0x395bd in  (Microsoft OneNote + 0x000345bd) 0xb0d44d58

     8  0x96db4b8d in -[NSThread main] + 0x0000002D (Foundation + 0x00042b8d) 0xb0d44d88

     9  0x96db4936 in ___NSThread__main__ + 0x00000602 (Foundation + 0x00042936) 0xb0d44da8

    10  0x91ba4c25 in __pthread_body + 0x0000008A (libsystem_pthread.dylib + 0x00003c25) 0xb0d44f88

    11  0x91ba4b9b in __pthread_body + 0x00000000 (libsystem_pthread.dylib + 0x00003b9b) 0xb0d44fa8

    12  0x91ba1e32 in _thread_start + 0x00000022 (libsystem_pthread.dylib + 0x00000e32) 0xb0d44fc8

    X86 Thread State:

     eax: 0xffffffe1  ebx: 0xffffffff  ecx: 0xb0d43ecc  edx: 0x955229ce

     edi: 0x00010c67  esi: 0x07000806  ebp: 0xb0d43f08  esp: 0xb0d43ecc

      ss: 0x00000023  eip: 0x955229ce   cs: 0x0000000b  ds:  0x00000023

      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags: 0x00000206

    Thread 15:

     1  0x955229ce in _mach_msg_trap + 0x0000000A (libsystem_kernel.dylib + 0x000139ce)        0x0

     2  0x964a7ef6 in ___CFRunLoopServiceMachPort + 0x000000D6 (CoreFoundation + 0x00077ef6)        0x0

     3  0x964a7309 in ___CFRunLoopRun + 0x000005F9 (CoreFoundation + 0x00077309) 0xb0f4a498

     4  0x964a6aa6 in _CFRunLoopRunSpecific + 0x00000186 (CoreFoundation + 0x00076aa6) 0xb0f4b168

     5  0x9656a5c1 in _CFRunLoopRun + 0x00000081 (CoreFoundation + 0x0013a5c1) 0xb0f4b218

     6   0x4fc0c63 in  (MicrosoftWebServices + 0x00089c63) 0xb0f4b248

     7   0x4fbdcf2 in  (MicrosoftWebServices + 0x00086cf2) 0xb0f4b358

     8   0x4fc2005 in  (MicrosoftWebServices + 0x0008b005) 0xb0f4b648

     9   0x4fc2f5c in  (MicrosoftWebServices + 0x0008bf5c) 0xb0f4b828

    10   0x4fc3200 in  (MicrosoftWebServices + 0x0008c200) 0xb0f4b8a8

    11   0x4f8a5b5 in  (MicrosoftWebServices + 0x000535b5) 0xb0f4b918

    12   0x4f8a8e0 in  (MicrosoftWebServices + 0x000538e0) 0xb0f4b998

    13   0x4f8bc42 in  (MicrosoftWebServices + 0x00054c42) 0xb0f4b9c8

    14   0x4f90f77 in  (MicrosoftWebServices + 0x00059f77) 0xb0f4ba18

    15   0x4f90d13 in  (MicrosoftWebServices + 0x00059d13) 0xb0f4ba48

    16   0x4f8e471 in  (MicrosoftWebServices + 0x00057471) 0xb0f4ba78

    17   0x4f8c5df in  (MicrosoftWebServices + 0x000555df) 0xb0f4bac8

    18   0x4f90f77 in  (MicrosoftWebServices + 0x00059f77) 0xb0f4baf8

    19   0x4f90d13 in  (MicrosoftWebServices + 0x00059d13) 0xb0f4bb28

    20   0x4f8e7af in  (MicrosoftWebServices + 0x000577af) 0xb0f4bb58

    21   0x1917533 in  (MicrosoftCSI + 0x000c1533) 0xb0f4bba8

    22   0x1909f85 in  (MicrosoftCSI + 0x000b3f85) 0xb0f4c328

    23   0x1909ce0 in  (MicrosoftCSI + 0x000b3ce0) 0xb0f4c358

    24   0x1bd06b5 in  (MicrosoftCSI + 0x0037a6b5) 0xb0f4c388

    25   0x188d832 in  (MicrosoftCSI + 0x00037832) 0xb0f4c3d8

    26   0x1bcfd7a in  (MicrosoftCSI + 0x00379d7a) 0xb0f4c418

    27   0x1bcfeb3 in  (MicrosoftCSI + 0x00379eb3) 0xb0f4c488

    28   0x1bd058d in  (MicrosoftCSI + 0x0037a58d) 0xb0f4c498

    29   0x188d832 in  (MicrosoftCSI + 0x00037832) 0xb0f4c4e8

    30   0x1bcfd7a in  (MicrosoftCSI + 0x00379d7a) 0xb0f4c528

    31   0x1bcfeb3 in  (MicrosoftCSI + 0x00379eb3) 0xb0f4c598

    32   0x1bd058d in  (MicrosoftCSI + 0x0037a58d) 0xb0f4c5a8

    33   0x188d832 in  (MicrosoftCSI + 0x00037832) 0xb0f4c5f8

    34   0x1bcfd7a in  (MicrosoftCSI + 0x00379d7a) 0xb0f4c638

    35   0x1bcfeb3 in  (MicrosoftCSI + 0x00379eb3) 0xb0f4c6a8

    36   0x1bd058d in  (MicrosoftCSI + 0x0037a58d) 0xb0f4c6b8

    37   0x188d832 in  (MicrosoftCSI + 0x00037832) 0xb0f4c708

    38   0x1bcfd7a in  (MicrosoftCSI + 0x00379d7a) 0xb0f4c748

    39   0x1bcfeb3 in  (MicrosoftCSI + 0x00379eb3) 0xb0f4c7b8

    40   0x1bd058d in  (MicrosoftCSI + 0x0037a58d) 0xb0f4c7c8

    41   0x188d832 in  (MicrosoftCSI + 0x00037832) 0xb0f4c818

    42   0x1bcfd7a in  (MicrosoftCSI + 0x00379d7a) 0xb0f4c858

    43   0x1bcfeb3 in  (MicrosoftCSI + 0x00379eb3) 0xb0f4c8c8

    44   0x1bd058d in  (MicrosoftCSI + 0x0037a58d) 0xb0f4c8d8

    45   0x188d832 in  (MicrosoftCSI + 0x00037832) 0xb0f4c928

    46   0x1bcfd7a in  (MicrosoftCSI + 0x00379d7a) 0xb0f4c968

    47   0x1bcfeb3 in  (MicrosoftCSI + 0x00379eb3) 0xb0f4c9d8

    48   0x1bd058d in  (MicrosoftCSI + 0x0037a58d) 0xb0f4c9e8

    49   0x188d832 in  (MicrosoftCSI + 0x00037832) 0xb0f4ca38

    50   0x1bcfd7a in  (MicrosoftCSI + 0x00379d7a) 0xb0f4ca78

    51   0x1bcf889 in  (MicrosoftCSI + 0x00379889) 0xb0f4cae8

    52   0x1bcfad9 in  (MicrosoftCSI + 0x00379ad9) 0xb0f4cba8

    53    0x54b65c in  (Microsoft OneNote + 0x0054665c) 0xb0f4cbc8

    54    0x6c2dd2 in  (Microsoft OneNote + 0x006bddd2) 0xb0f4cbf8

    55    0x54b133 in  (Microsoft OneNote + 0x00546133) 0xb0f4cdb8

    56    0x54b924 in  (Microsoft OneNote + 0x00546924) 0xb0f4ce08

    57   0x3109042 in  (MsoThreadPool + 0x00006042) 0xb0f4ce38

    58   0x3108d9a in  (MsoThreadPool + 0x00005d9a) 0xb0f4ce48

    59   0x3108c2e in  (MsoThreadPool + 0x00005c2e) 0xb0f4ce68

    60   0x3108206 in  (MsoThreadPool + 0x00005206) 0xb0f4ce88

    61   0x3107b27 in  (MsoThreadPool + 0x00004b27) 0xb0f4ced8

    62   0x33f2aa1 in  (WLMKernel + 0x0000baa1) 0xb0f4cf38

    63   0x17df887 in  (mbukernel + 0x00004887) 0xb0f4cf68

    64  0x91ba4c25 in __pthread_body + 0x0000008A (libsystem_pthread.dylib + 0x00003c25) 0xb0f4cf88

    65  0x91ba4b9b in __pthread_body + 0x00000000 (libsystem_pthread.dylib + 0x00003b9b) 0xb0f4cfa8

    66  0x91ba1e32 in _thread_start + 0x00000022 (libsystem_pthread.dylib + 0x00000e32) 0xb0f4cfc8

    X86 Thread State:

     eax: 0xffffffe1  ebx: 0xffffffff  ecx: 0xb0f4a40c  edx: 0x955229ce

     edi: 0x00018203  esi: 0x07000806  ebp: 0xb0f4a448  esp: 0xb0f4a40c

      ss: 0x00000023  eip: 0x955229ce   cs: 0x0000000b  ds:  0x00000023

      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags: 0x00000206

    .... [DELETED LOTS HERE SO THIS WOULD POST] ...

    Operating System Information

    Operating System: Mac OS X 10.10.5 (Build 14F27)

    CPU: Intel x86, Logical CPU Count: 4, Frequency: 2700 MHz

    Physical Memory: 8192 MB

    Device: x86_64

    Screen: 1280.000000 x 800.000000, bitsPerPixel = 24, frame = 0.000000, 0.000000, 1280.000000, 800.000000

    Microsoft Application Information:

    Error Reporting UUID: 9B49E28B-D3BE-4D90-BCEA-BE617F582011

    ULS UUID: 2D75D566-5259-4A89-AA82-3C0F6AA3504D

    Time from launch: 0 hours, 0 minutes, 56 seconds

    Total errors on this client: 14

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  4. Anonymous
    2015-09-15T15:31:07+00:00

    My OneNote for Mac crashes every 70 seconds on my MacBook Pro

    I have password protected folders that contain key business information.  I need to retain this data, so please tell me what files/folders to backup first before deleting this program from my applications folder and reinstalling.

    The "solution" you provided to others here will not work for me since my computer does NOT contain any folder called "containers" and also does not contain a folder called "Group."  Those folders simply do not exist.  

    In addition, don't ask me for my "crash data," since I pasted it here and attempted to submit, but I received a message: Your message is too long. Reduce to 60,000 or fewer characters. Current count is 104423 characters.

    Could you please tell me how I can fix MY particular situation?

    Thanks!

    Richard

    Microsoft Error Reporting log version: 2.0

    Error Signature:

    Exception: EXC_BAD_INSTRUCTION

    Date/Time: 2015-09-15 15:12:22 +0000

    Application Name: Microsoft OneNote

    Application Bundle ID: com.microsoft.onenote.mac

    Application Signature: ONMC

    Application TimeStamp: 0x55d78ad0

    Application Version: 15.13.3.150815

    Crashed Module Name: MicrosoftSetupUI

    Crashed Module Version: 15.13.3.150815

    Crashed Module Offset: 0x0000b1a8

    Blame Module Name: MicrosoftSetupUI

    Blame Module Version: 15.13.3.150815

    Blame Module TimeStamp: 0x55d78794

    Blame Module Offset: 0x000000000000b1a8

    StachHash: 5e85

    Application LCID: 1033

    Extra app info: Reg=en Loc=0x0409

    Crashed thread: 19

    (HUGE PORTION OF CRASH DATA DELETED IN ORDER TO SEND THIS MESSAGE TO YOU)

    Operating System Information

    Operating System: Mac OS X 10.10.5 (Build 14F27)

    CPU: Intel x86, Logical CPU Count: 8, Frequency: 2500 MHz

    Physical Memory: 16384 MB

    Device: x86_64

    Screen: 2560.000000 x 1440.000000, bitsPerPixel = 24, frame = 0.000000, 0.000000, 2560.000000, 1440.000000

    Screen: 2560.000000 x 1440.000000, bitsPerPixel = 24, frame = 2560.000000, 0.000000, 2560.000000, 1440.000000

    Microsoft Application Information:

    Error Reporting UUID: 6DD5E9F6-7414-4E3A-9832-27682949B117

    ULS UUID: B837D416-29E7-4ED5-B812-731EEA0638D6

    Time from launch: 0 hours, 1 minutes, 41 seconds

    Total errors on this client: 24

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