My saved documents are no longer the W icons but orange icons that I can't open. Please help.

Anonymous
2013-09-11T14:30:26+00:00

My saved word documents no longer have the W icon but rather an orange icon that I can't open.  Spent 10 mins phoning Microsoft at great expense.  No answer Any help?

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-09-12T10:58:51+00:00

Please try to uninstall Microsoft office 2010 from program list in Programs and features. It will appear there with most recent date of installation. After uninstall of that application, Microsoft office 2010 Starter should work as before the update.

*This will not uninstall your office starter

Detailed steps:

  1. Click Start, then click Uninstall program if you cannot see it click “Programs and features”
  2. Click Control Panel
  3. Click “Uninstall program” if you do not see it click “Programs and features”
  4. On the program list locate “Microsoft office 2010” not “Microsoft office 2010 Starter”
  5. Right click Microsoft office 2010 and click on uninstall option
  6. When uninstall finishes restart windows

Was this answer helpful?

10+ people found this answer helpful.
0 comments

169 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2013-09-12T20:35:35+00:00

    Thank you very much - I uninstalled Office 2010 (which I never installed) and now Office STARTER works again

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-09-12T22:07:26+00:00

    This procedure eliminates Microsoft Office 2010 Starter, for which can not be re-installed.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-09-12T22:23:22+00:00

    I've had the same problem.

    I have office 2000 installed and the starter Microsoft word and excel which came with the computer.

    All was fine till yesterday when it automatically installed updates now I have the same problem as above.

    I've had a look below but am confused as to what to do.

    Can someone please tell me in VERY simple basic steps how to resolve the problem.

    I have some computer knowledge but not a lot!

    Thanks

    Was this answer helpful?

    0 comments
  4. Anonymous
    2013-09-12T22:49:45+00:00

    The very same thing has happened to me following an update. I called microsoft and was told my computer was infected, and that was the problem I was on the phone for nearly an hour whilest whoever was at the othe end ran checks).  It was then suggested I should sign up to their magnificient virus/malware/adware/spyware protection scheme for the ultimate protection for a "one off" payment of £319.99 for three years cover. It was just through perseverance that I discovered I could get into my documents by "right clicking" and opening with "client virtualization handler"   What caused theis change, and why???  how many other's has theis affected and how many  have payed the £319.99 ( approx $400,00)  to have it sorted!!

    Was this answer helpful?

    0 comments