My saved documents are no longer the W icons but orange icons that I can't open. Please help.

Anonymous
2013-09-11T14:30:26+00:00

My saved word documents no longer have the W icon but rather an orange icon that I can't open.  Spent 10 mins phoning Microsoft at great expense.  No answer Any help?

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2013-09-12T10:58:51+00:00

Please try to uninstall Microsoft office 2010 from program list in Programs and features. It will appear there with most recent date of installation. After uninstall of that application, Microsoft office 2010 Starter should work as before the update.

*This will not uninstall your office starter

Detailed steps:

  1. Click Start, then click Uninstall program if you cannot see it click “Programs and features”
  2. Click Control Panel
  3. Click “Uninstall program” if you do not see it click “Programs and features”
  4. On the program list locate “Microsoft office 2010” not “Microsoft office 2010 Starter”
  5. Right click Microsoft office 2010 and click on uninstall option
  6. When uninstall finishes restart windows

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169 additional answers

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  1. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2013-11-18T00:23:54+00:00

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  2. Anonymous
    2013-11-18T00:36:46+00:00

    Thank You!!  I think I'll wait until the free trial expires to do anything.

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  3. Anonymous
    2013-11-18T03:11:03+00:00

    If it is a factory installed trial you can wait until after the trial expires.

    If it is a trial you downloaded and activated, you had to provide a credit card number. It will AUTOMATICALLY roll over into a monthly subscription (most expensive ... ) if you do not CANCEL it before the end of the trial.

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  4. Suzanne S Barnhill 279.1K Reputation points MVP Volunteer Moderator
    2013-11-18T03:53:39+00:00

    The article referenced in the post you replied to. Doug has supplied the URL again in his reply.

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