My saved documents are no longer the W icons but orange icons that I can't open. Please help.

Anonymous
2013-09-11T14:30:26+00:00

My saved word documents no longer have the W icon but rather an orange icon that I can't open.  Spent 10 mins phoning Microsoft at great expense.  No answer Any help?

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2013-09-12T10:58:51+00:00

Please try to uninstall Microsoft office 2010 from program list in Programs and features. It will appear there with most recent date of installation. After uninstall of that application, Microsoft office 2010 Starter should work as before the update.

*This will not uninstall your office starter

Detailed steps:

  1. Click Start, then click Uninstall program if you cannot see it click “Programs and features”
  2. Click Control Panel
  3. Click “Uninstall program” if you do not see it click “Programs and features”
  4. On the program list locate “Microsoft office 2010” not “Microsoft office 2010 Starter”
  5. Right click Microsoft office 2010 and click on uninstall option
  6. When uninstall finishes restart windows

Was this answer helpful?

10+ people found this answer helpful.
0 comments No comments

169 additional answers

Sort by: Oldest
  1. Anonymous
    2013-10-03T19:37:50+00:00

    You would only see the "MS Client Virturalization Handler" if you have a Click to Run installation. Since what you did worked, apparently you do not have CTR. Which is fine.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2013-10-12T22:55:18+00:00

    I have contacted Microsoft about License problem and they were unable to fix this problem due to MS Office Starter 2010 preloaded by HP at manufacture.  Advice given was to contact HP so I need an e-mail address for HP UK Technical Support!  Have tried their website which took me circles so still no

    closer to resolving this issue.

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2013-11-03T16:08:32+00:00

    Tried this and it did not work.  Any other suggestions?

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2013-11-03T16:09:28+00:00

    I did this and it did not work for me.  Any other suggestions?

    Was this answer helpful?

    0 comments No comments