My saved documents are no longer the W icons but orange icons that I can't open. Please help.

Anonymous
2013-09-11T14:30:26+00:00

My saved word documents no longer have the W icon but rather an orange icon that I can't open.  Spent 10 mins phoning Microsoft at great expense.  No answer Any help?

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2013-09-12T10:58:51+00:00

Please try to uninstall Microsoft office 2010 from program list in Programs and features. It will appear there with most recent date of installation. After uninstall of that application, Microsoft office 2010 Starter should work as before the update.

*This will not uninstall your office starter

Detailed steps:

  1. Click Start, then click Uninstall program if you cannot see it click “Programs and features”
  2. Click Control Panel
  3. Click “Uninstall program” if you do not see it click “Programs and features”
  4. On the program list locate “Microsoft office 2010” not “Microsoft office 2010 Starter”
  5. Right click Microsoft office 2010 and click on uninstall option
  6. When uninstall finishes restart windows

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  1. Anonymous
    2013-09-13T21:53:17+00:00

    thank you so much for this, my retired mum has been in a panic about this all day and by talking her through your instructions over the phone she has fixed the problem and can now open her word documents again.  She is very grateful and thinks Microsoft has behaved disgracefully

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  2. Anonymous
    2013-09-13T23:29:05+00:00

    Thank you so much!!  My folder icons are still highlighted in orange which is weird, but I can now open everything again!  Thanks!

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  3. Anonymous
    2013-09-13T23:57:53+00:00

    I don't have that choice: Microsoft Client Virtualization Handler...

    What else would work?

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  4. Anonymous
    2013-09-14T00:13:55+00:00

    thank you so much this totally worked

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