My saved documents are no longer the W icons but orange icons that I can't open. Please help.

Anonymous
2013-09-11T14:30:26+00:00

My saved word documents no longer have the W icon but rather an orange icon that I can't open.  Spent 10 mins phoning Microsoft at great expense.  No answer Any help?

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2013-09-12T10:58:51+00:00

Please try to uninstall Microsoft office 2010 from program list in Programs and features. It will appear there with most recent date of installation. After uninstall of that application, Microsoft office 2010 Starter should work as before the update.

*This will not uninstall your office starter

Detailed steps:

  1. Click Start, then click Uninstall program if you cannot see it click “Programs and features”
  2. Click Control Panel
  3. Click “Uninstall program” if you do not see it click “Programs and features”
  4. On the program list locate “Microsoft office 2010” not “Microsoft office 2010 Starter”
  5. Right click Microsoft office 2010 and click on uninstall option
  6. When uninstall finishes restart windows

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  1. Anonymous
    2013-09-13T14:14:29+00:00

    Hi,

    You can try Windows System restore application.

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  2. Anonymous
    2013-09-13T14:35:07+00:00

    I had already uninstalled the office starter per the information on another link in answers. Can I recover or reinstall it somehow?

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  3. Anonymous
    2013-09-13T14:47:05+00:00

    Lifesaver, thank you!

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  4. Anonymous
    2013-09-13T14:47:06+00:00

    If you have uninstalled Office 2010 Starter edition then you should be able to reinstall it from the Start menu. The best directions I've found for this were produced by HP but the procedure is the same for many computers with Office 2010 Starter edition pre-installed on a computer.

    How to Repair, Uninstall and Reinstall Microsoft Office Starter 2010

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