My saved documents are no longer the W icons but orange icons that I can't open. Please help.

Anonymous
2013-09-11T14:30:26+00:00

My saved word documents no longer have the W icon but rather an orange icon that I can't open.  Spent 10 mins phoning Microsoft at great expense.  No answer Any help?

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2013-09-12T10:58:51+00:00

Please try to uninstall Microsoft office 2010 from program list in Programs and features. It will appear there with most recent date of installation. After uninstall of that application, Microsoft office 2010 Starter should work as before the update.

*This will not uninstall your office starter

Detailed steps:

  1. Click Start, then click Uninstall program if you cannot see it click “Programs and features”
  2. Click Control Panel
  3. Click “Uninstall program” if you do not see it click “Programs and features”
  4. On the program list locate “Microsoft office 2010” not “Microsoft office 2010 Starter”
  5. Right click Microsoft office 2010 and click on uninstall option
  6. When uninstall finishes restart windows

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  1. Anonymous
    2013-09-12T12:34:39+00:00

    To fix this error uninstall Office update

    Microsoft Office Update 14.0.4763.1000

    Turn off Microsoft Office updates:-

    Start -> type "Windows Update" in the search box, press ENTER

    Click "Change Settings" in the left-hand column

    Under the "Microsoft Update" heading, uncheck the "Give me updates for Microsoft products and check for new optional Microsoft software when I update Windows" option.

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  2. Anonymous
    2013-09-12T12:29:42+00:00

    So this last update that was sent- was really a marketing tool- having everyone download the Microsoft office- seems kind of sneaky!

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  3. Anonymous
    2013-09-12T10:15:37+00:00

    Hello All,

    I decided to do a system restore to before the Windows update event

    http://support.microsoft.com/kb/2464297/en-us

    Everything appeared to be restored fine, and my Word Starter documents had the "W" icon. However, I was asked for my name and initials and now I get a message that says:

    "Microsoft office has encountered a problem with licensing and will need to be reinstalled." (my paraphrase)

    I had a MS Office 2010 starter that was working just fine. I'm getting mixed information on re-installing the MS office starter. Thoughts? Suggestions?

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  4. Anonymous
    2013-09-12T06:29:06+00:00

    This exact thing happened to me also today! I did not have the option to "Open With" so I tried switching everything to the Microsoft Office Client Virtualization Handler and it worked. Everything is back as it was. Weird!

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