My saved documents are no longer the W icons but orange icons that I can't open. Please help.

Anonymous
2013-09-11T14:30:26+00:00

My saved word documents no longer have the W icon but rather an orange icon that I can't open.  Spent 10 mins phoning Microsoft at great expense.  No answer Any help?

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2013-09-12T10:58:51+00:00

Please try to uninstall Microsoft office 2010 from program list in Programs and features. It will appear there with most recent date of installation. After uninstall of that application, Microsoft office 2010 Starter should work as before the update.

*This will not uninstall your office starter

Detailed steps:

  1. Click Start, then click Uninstall program if you cannot see it click “Programs and features”
  2. Click Control Panel
  3. Click “Uninstall program” if you do not see it click “Programs and features”
  4. On the program list locate “Microsoft office 2010” not “Microsoft office 2010 Starter”
  5. Right click Microsoft office 2010 and click on uninstall option
  6. When uninstall finishes restart windows

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  1. Anonymous
    2013-09-17T19:58:33+00:00

    Please try to uninstall Microsoft office 2010 from program list in Programs and features. It will appear there with most recent date of installation. After uninstall of that application, Microsoft office 2010 Starter should work as before the update.

    *This will not uninstall your office starter

    Detailed steps:

    1. Click Start, then click Uninstall program if you cannot see it click “Programs and features”
    2. Click Control Panel
    3. Click “Uninstall program” if you do not see it click “Programs and features”
    4. On the program list locate “Microsoft office 2010” not “Microsoft office 2010 Starter”
    5. Right click Microsoft office 2010 and click on uninstall option
    6. When uninstall finishes restart windows

    Fabulous. It has worked and just saved my life. FAB FAB FAB IM HAPPY!!!!!!!

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  2. Anonymous
    2013-09-17T19:47:30+00:00

    Thank you for putting together the explanations and proposed resolutions for the various problems that have been surfacing. Your article is concise, specific and I have no doubt that it will help others to rescue their systems. I've recommended it and will be referring new posts there.

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  3. Suzanne S Barnhill 279.1K Reputation points MVP Volunteer Moderator
    2013-09-17T19:17:21+00:00

    Having read all the posts in this thread and numerous others on the same subject, I have posted a Discussion at

    http://answers.microsoft.com/en-us/office/forum/officeversion_other-word/unable-to-open-word-files-after-september-2013/6c2541ca-1ba8-4166-9ad5-70876e5715a7?tm=1379444703586 in which I've attempted to summarize what works and what doesn't.

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  4. Suzanne S Barnhill 279.1K Reputation points MVP Volunteer Moderator
    2013-09-17T12:11:45+00:00

    I can't confirm this, but others have reported that using "Microsoft Application Virtualization DDE Launcher" works for Excel Starter files.

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