Hi everyone,
I work in technical support at my company and have been working with a client over several months with this exact same issue (We've already tried collecting logs, process monitor, disabling antivirus and third party software, reinstalling software, etc).
I stumbled upon this post, hoping to find a resolution, but like everyone else, saw Microsoft had no response. The good news is that I may have found a workaround!!
My user explained that the issue does not occur on Excel 2010, only Excel 2016
with the same worksheets. We believe the issue is related to EXCEL 2016 (and maybe Excel 2013) opening all workbooks under the
same EXCEL.EXE instance (in other words, multiple excel.exe processes running when more than one excel file is open), which may cause issues with other 3rd party add-ins.
Solution - open Excel files in separate instances using these steps:
1) First, close excel and make sure all "EXCEL.exe" processes are closed in the task manager.
2) Type "run" (without quotes) in your windows search bar (Bottom left menu, windows icon)
3) Within "Open Field", type "excel /x" (without quotes).
-This will launch EXCEL in a separate instance, and from here please open the excel file you would like to use.
-Use this process again to open up your secondary or any additional workbooks.
- The reason for doing it this way is because opening more than one Excel file from the desktop on Excel 2016 will open them up all within the same EXCEL.EXE instance (check Task Manager).
- Using the 'run', and 'excel /x' switch will open up each workbook in it's own EXCEL.EXE instance (check Task Manager for multiple EXCEL.EXE processes)
So far this has worked well.
Hope this helps :-)
Jon
TLDR: Follow steps on this link to achieve the same result above:https://support.microsoft.com/en-us/help/3165211/how-to-force-excel-to-open-in-a-new-instance-by-default