A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
We have been using the registry change and the basic symptom has disappeared. I don't know what you're referring to about using file explorer from within Excel.
When researching the registry edit "solution" linked on this thread
Microsoft notes, "This method works only when you use the Excel icon to open the application. If you use File Open within the Excel application or double-click a file in Windows Explorer, the files will still open in the same instance as designed"
That means this "solution" requires us to open the separate instance of Excel from the start bar and then use the File > Open > My computer > Browse, then select our internal server, THEN file down through our job sorting system (another 6 layers) to finally arrive at the folder with the file. Simply double-clicking the file within the File Explorer window I already have open for the job I'm currently working on does not let Excel open a separate instance. This is not a viable solution for me. I spend less time (albeit a marginally greater amount of frustration) simply dealing with the problem.
It's ridiculous and unacceptable to require users to employ a cumbersome workaround for an issue that has existed for over 3 years.