Something went wrong while downloading your template

Anonymous
2013-07-19T06:13:14+00:00

Hello,

Word, Excel and Powerpoint 2013 offer the new "Start Page" when launching the program. When clicking on a supplied template to open it, the process fails and gives the error message - "Something went wrong while downloading your template". We had the same issue with online templates in Office 2010. Has anyone had this same issue and is there a fix for it? We use Sophos Endpoint Security for anti-virus. Thanks.

Microsoft 365 and Office | Word | For home | Windows

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Stefan Blom 352.6K Reputation points MVP Volunteer Moderator
2013-07-19T08:37:25+00:00

If you try downloading the template manually from http://office.microsoft.com/en-us/templates/?CTT=97, does that work?

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Anonymous
2013-07-22T03:57:03+00:00

Hi Stefan,

Yes, I can download templates from the address that you posted.

We have resolved the issue now, thanks for your help.

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  1. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2015-01-11T10:22:22+00:00

    Use the link that Stefan provided to access the templates that you want and when they open in Word OnLine, click on File and then Save As and then Download a copy to download a copy to your machine.

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  2. Stefan Blom 352.6K Reputation points MVP Volunteer Moderator
    2015-01-11T18:15:57+00:00

    In addition to what Doug suggested, Word Online may not be able to save as a template, so you will probably have to resave the file once you have downloaded it, and before you save it to your User Templates folder.

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