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Hello,
Word, Excel and Powerpoint 2013 offer the new "Start Page" when launching the program. When clicking on a supplied template to open it, the process fails and gives the error message - "Something went wrong while downloading your template". We had the same issue with online templates in Office 2010. Has anyone had this same issue and is there a fix for it? We use Sophos Endpoint Security for anti-virus. Thanks.
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
If you try downloading the template manually from http://office.microsoft.com/en-us/templates/?CTT=97, does that work?
Hi Stefan,
Yes, I can download templates from the address that you posted.
We have resolved the issue now, thanks for your help.
The link you supplied worked to download the templates.
However this does not solve the issue that still remains, that is being able to download the template from the program itself. Since not all the templates are available by going to the link that you had supplied.
Do you have another suggestion?
I've done the repair 3 times already, and also have uninstalled and re-installed Office 2013.
What is Microsoft saying about this issue, since it seems to be a popular issue with the Office program
The link I posted offers a workaround; that's true.
Which templates are not available for download via File | New? Is the problem with all templates or just some of them?
As far as I know, there has been no official statement from Microsoft on this topic.
Is there any way to actually get it to work through the program? The problem for me seems to just be with certain templates.