Something went wrong while downloading your template

Anonymous
2013-07-19T06:13:14+00:00

Hello,

Word, Excel and Powerpoint 2013 offer the new "Start Page" when launching the program. When clicking on a supplied template to open it, the process fails and gives the error message - "Something went wrong while downloading your template". We had the same issue with online templates in Office 2010. Has anyone had this same issue and is there a fix for it? We use Sophos Endpoint Security for anti-virus. Thanks.

Microsoft 365 and Office | Word | For home | Windows

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Stefan Blom 352.6K Reputation points MVP Volunteer Moderator
2013-07-19T08:37:25+00:00

If you try downloading the template manually from http://office.microsoft.com/en-us/templates/?CTT=97, does that work?

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Anonymous
2013-07-22T03:57:03+00:00

Hi Stefan,

Yes, I can download templates from the address that you posted.

We have resolved the issue now, thanks for your help.

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  1. Anonymous
    2016-03-08T16:57:40+00:00

    I know this is an old thread but for anyone having this issue (I just came across it), here's what I did:

    • Trying to download the templates manually requires you to sign in with a Microsoft account and work online (no go, we don't use office 365 here)
    • Ended up being our firewall blocking it. Whitelist Microsoft.com, Office.com, go.microsoft.com, and templates.office.com
    • Problem solved.

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  2. Anonymous
    2016-05-19T16:20:55+00:00

    Running office repair, nor reinstalling office 2013 did not resolve the issue for me.

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  3. Stefan Blom 352.6K Reputation points MVP Volunteer Moderator
    2016-05-19T18:51:42+00:00

    Have you tried any of the other suggestions in this thread?

    Since this is an old thread, you really should provide more details.

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