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Hello,
Word, Excel and Powerpoint 2013 offer the new "Start Page" when launching the program. When clicking on a supplied template to open it, the process fails and gives the error message - "Something went wrong while downloading your template". We had the same issue with online templates in Office 2010. Has anyone had this same issue and is there a fix for it? We use Sophos Endpoint Security for anti-virus. Thanks.
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
If you try downloading the template manually from http://office.microsoft.com/en-us/templates/?CTT=97, does that work?
Hi Stefan,
Yes, I can download templates from the address that you posted.
We have resolved the issue now, thanks for your help.
Uninstalling Visio Viewer 2013 works for me too. I have Visio Pro so don't really need a viewer ( I suppose ) and after uninstalling this Visio Viewer 2013, Word starts working with creating new document that requires downloading new template not on my PC. I wouldn't have guessed, not in a million years, such unrelated product would affect each other! Thank you so much.
What did you do to resolved it?
thanks
Yaniv
With that many users, you should be distributing the templates to the users rather than be having them download them individually.