Something went wrong while downloading your template

Anonymous
2013-07-19T06:13:14+00:00

Hello,

Word, Excel and Powerpoint 2013 offer the new "Start Page" when launching the program. When clicking on a supplied template to open it, the process fails and gives the error message - "Something went wrong while downloading your template". We had the same issue with online templates in Office 2010. Has anyone had this same issue and is there a fix for it? We use Sophos Endpoint Security for anti-virus. Thanks.

Microsoft 365 and Office | Word | For home | Windows

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Stefan Blom 352.6K Reputation points MVP Volunteer Moderator
2013-07-19T08:37:25+00:00

If you try downloading the template manually from http://office.microsoft.com/en-us/templates/?CTT=97, does that work?

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Anonymous
2013-07-22T03:57:03+00:00

Hi Stefan,

Yes, I can download templates from the address that you posted.

We have resolved the issue now, thanks for your help.

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  1. Stefan Blom 352.6K Reputation points MVP Volunteer Moderator
    2015-05-18T22:32:19+00:00

    This seems to work for some people but not for others, that is, what you see cannot be consistently reproduced. Are you using 32 bit Office or 64 bit?

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  2. Anonymous
    2015-05-18T22:15:12+00:00

    I saw another post that the user had to repair their Office 2013 install.  Control Panel > Programs and Features > Microsoft Office ... 2013 > Change > Repair.

    That worked for me.

    I've updated Word (Office 365) and repaired it - still cannot get templates to download on Windows 7 64 bit machine. 

    This is ridiculous - Microsoft should have this fixed in the time span noted in this thread!

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