This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hello,
Word, Excel and Powerpoint 2013 offer the new "Start Page" when launching the program. When clicking on a supplied template to open it, the process fails and gives the error message - "Something went wrong while downloading your template". We had the same issue with online templates in Office 2010. Has anyone had this same issue and is there a fix for it? We use Sophos Endpoint Security for anti-virus. Thanks.
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
If you try downloading the template manually from http://office.microsoft.com/en-us/templates/?CTT=97, does that work?
Hi Stefan,
Yes, I can download templates from the address that you posted.
We have resolved the issue now, thanks for your help.
none of the suggested fixes are working for me. the templates i am looking for are never on the free template list. i gave up and just don't use templates any more. now i'm back again because i really need a template that is AGAIN not listed in the online microsoftoffice.com site. an IT person here tried to get this fixed for me and did some quick firewall checks and did the reinstall, and i myself did every single suggestion that's on this thread except for visio since that program is not even on my PC. nothing has worked.
please someone any other suggestions? i saw a branchcache or whatever on an online thread and it isn't even clear how in the world to attempt that. it seemed very involved and people assume you are a techy and never provide clear step by step instructions.
i hope they get a fix for this. thanks for any help.
The problem is with Visio Viewer.
You should repost your question in the Visio forum:
http://answers.microsoft.com/en-us/office/forum/visio?sort=lastreplydate&dir=desc&tab=threads
The problem is with Visio Viewer. Hope Microsoft corrects the problem.