Something went wrong while downloading your template

Anonymous
2013-07-19T06:13:14+00:00

Hello,

Word, Excel and Powerpoint 2013 offer the new "Start Page" when launching the program. When clicking on a supplied template to open it, the process fails and gives the error message - "Something went wrong while downloading your template". We had the same issue with online templates in Office 2010. Has anyone had this same issue and is there a fix for it? We use Sophos Endpoint Security for anti-virus. Thanks.

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Stefan Blom 352.6K Reputation points MVP Volunteer Moderator
2013-07-19T08:37:25+00:00

If you try downloading the template manually from http://office.microsoft.com/en-us/templates/?CTT=97, does that work?

Was this answer helpful?

80+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2013-07-22T03:57:03+00:00

Hi Stefan,

Yes, I can download templates from the address that you posted.

We have resolved the issue now, thanks for your help.

Was this answer helpful?

60+ people found this answer helpful.
0 comments

58 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2015-09-09T11:33:51+00:00

    You should download the templates and save them to the templates folder.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2015-09-09T10:09:53+00:00

    Hello,

    Am having the same issue with Office 2013 and office 2016.

    I've already tried all suggestion but still its not working. Only the workaround is working that is downloading from the portal. https://templates.office.com/.

    But we want to download it directly through the application (Excel)

    Office Professional Plus with office 365 E3 license

    Install on a new computer with all uddates.

    Visio viewer disable

    Any other suggestion please.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2015-09-05T18:42:58+00:00

    Uninstall Visio Viewer 2013.  In most cases there is no uninstall button, so you'll need to uninstall via the MSI file. 

    Unfortunately I cannot remember the name of the .msi.  I found it by going to 

    C:>Windows>Installer

    Type "visio" in the explorer search box on the upper right side of the screen

    hover over each icon to determine which is visio 2013 and get rid of it.

    It worked for me.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments