Something went wrong while downloading your template

Anonymous
2013-07-19T06:13:14+00:00

Hello,

Word, Excel and Powerpoint 2013 offer the new "Start Page" when launching the program. When clicking on a supplied template to open it, the process fails and gives the error message - "Something went wrong while downloading your template". We had the same issue with online templates in Office 2010. Has anyone had this same issue and is there a fix for it? We use Sophos Endpoint Security for anti-virus. Thanks.

Microsoft 365 and Office | Word | For home | Windows

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Stefan Blom 352.6K Reputation points MVP Volunteer Moderator
2013-07-19T08:37:25+00:00

If you try downloading the template manually from http://office.microsoft.com/en-us/templates/?CTT=97, does that work?

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Anonymous
2013-07-22T03:57:03+00:00

Hi Stefan,

Yes, I can download templates from the address that you posted.

We have resolved the issue now, thanks for your help.

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  1. Anonymous
    2015-02-24T08:28:05+00:00

    Hi,

    When installing Visio viewer 2013 32 and 64 bit all the templates are broken for any Office 2013 application in file -> new.

    When just remove the Visio viewer 32 or 64 bit everything is working fine.

    But I want to have visio viewer 32 and 64 bit.

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  2. Anonymous
    2015-02-17T10:33:59+00:00

    Uninstall Visio Viewer 2013. Worked for me

    Replied for me as well...Thanks for sharing...

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