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Hello,
Word, Excel and Powerpoint 2013 offer the new "Start Page" when launching the program. When clicking on a supplied template to open it, the process fails and gives the error message - "Something went wrong while downloading your template". We had the same issue with online templates in Office 2010. Has anyone had this same issue and is there a fix for it? We use Sophos Endpoint Security for anti-virus. Thanks.
A family of Microsoft word processing software products for creating web, email, and print documents.
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If you try downloading the template manually from http://office.microsoft.com/en-us/templates/?CTT=97, does that work?
Hi Stefan,
Yes, I can download templates from the address that you posted.
We have resolved the issue now, thanks for your help.
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In addition to what Doug suggested, Word Online may not be able to save as a template, so you will probably have to resave the file once you have downloaded it, and before you save it to your User Templates folder.
Use the link that Stefan provided to access the templates that you want and when they open in Word OnLine, click on File and then Save As and then Download a copy to download a copy to your machine.