Something went wrong while downloading your template

Anonymous
2013-07-19T06:13:14+00:00

Hello,

Word, Excel and Powerpoint 2013 offer the new "Start Page" when launching the program. When clicking on a supplied template to open it, the process fails and gives the error message - "Something went wrong while downloading your template". We had the same issue with online templates in Office 2010. Has anyone had this same issue and is there a fix for it? We use Sophos Endpoint Security for anti-virus. Thanks.

Microsoft 365 and Office | Word | For home | Windows

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Stefan Blom 352.6K Reputation points MVP Volunteer Moderator
2013-07-19T08:37:25+00:00

If you try downloading the template manually from http://office.microsoft.com/en-us/templates/?CTT=97, does that work?

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Anonymous
2013-07-22T03:57:03+00:00

Hi Stefan,

Yes, I can download templates from the address that you posted.

We have resolved the issue now, thanks for your help.

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  1. Anonymous
    2016-03-08T16:57:40+00:00

    I know this is an old thread but for anyone having this issue (I just came across it), here's what I did:

    • Trying to download the templates manually requires you to sign in with a Microsoft account and work online (no go, we don't use office 365 here)
    • Ended up being our firewall blocking it. Whitelist Microsoft.com, Office.com, go.microsoft.com, and templates.office.com
    • Problem solved.

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  2. Anonymous
    2015-09-05T18:42:58+00:00

    Uninstall Visio Viewer 2013.  In most cases there is no uninstall button, so you'll need to uninstall via the MSI file. 

    Unfortunately I cannot remember the name of the .msi.  I found it by going to 

    C:>Windows>Installer

    Type "visio" in the explorer search box on the upper right side of the screen

    hover over each icon to determine which is visio 2013 and get rid of it.

    It worked for me.

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  3. Stefan Blom 352.6K Reputation points MVP Volunteer Moderator
    2015-01-02T22:12:21+00:00

    The link I posted offers a workaround; that's true.

    Which templates are not available for download via File | New? Is the problem with all templates or just some of them?

    As far as I know, there has been no official statement from Microsoft on this topic.

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