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Hello,
Word, Excel and Powerpoint 2013 offer the new "Start Page" when launching the program. When clicking on a supplied template to open it, the process fails and gives the error message - "Something went wrong while downloading your template". We had the same issue with online templates in Office 2010. Has anyone had this same issue and is there a fix for it? We use Sophos Endpoint Security for anti-virus. Thanks.
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
If you try downloading the template manually from http://office.microsoft.com/en-us/templates/?CTT=97, does that work?
Hi Stefan,
Yes, I can download templates from the address that you posted.
We have resolved the issue now, thanks for your help.
Hello,
The workaround do work well but is has to be done on neary 10k users.
Is there any feedback from Microsoft to fix the issue?
Best Regards,
Sumesh
Once it's in the templates folder, you CAN access it directly from the application whenever you want to use it.
Hello,
We know its a workaround solution but its very inconvenient.
Why we can't download it directly on the application?
Will there be any fix soon?
Regards,