excel 2013 can't open old files

Hello All,

 

1. What is the type of the saved attachment files?
2. Are you able to open other files created from Excel 2013 properly?
3. Have you followed the file association steps provided in my previous post?

 

Reply with required details and we would assist further.

Thank you.

Hello,

I am experiencing a very similar problem as the ones shown here except I have just installed Windows 365 today and all my files have now migrated across to 2013, I can't open any of them whether it be Excel, Word, Outlook - the whole package.

When I click on a file in any of the Office products I get an error message saying that "Microsoft Excel has stopped working windows is trying to find a solution" and then it just closes down. This happens whenever I try to load up the software.

Can you help? Do you think there has been an issue with the installation of the new Microsoft Office 365? It works perfectly OK on my HTC One!

I look forward to hearing from you

I am having issues with Excel 2013 as well.

My excel file (.xlsx and .xls) which was created in Excel 2007 will open however when I try to navigate around the worksheet in anyway, excel says it has encountered a problem and closes the program.

If I open Excel in Safe Mode, I can navigate the file fully.

I have tried the fixes and diagnostics and compatability modes and also scanned the files to ensure they're not corrupt and nothing seems to work.

I do not want to have to continue opening Excel in Safe Mode every time I want to edit a file.

Has this problem been fixed yet?

Hello,

Did you uncheck the option ‘**Run this program in compatibility’**mode for Word?

If not, uncheck the option and let us know how it works.

Also uncheck the same option for Excel application as well and verify the status.

For further queries, reply and we would be happy to assist.

Thank you.

This did not work.  I ran the fixit from the article you linked, but it did not fix the problem.  I tried the fixit for me, and also tried the manual fix.  I still get the same message.

Thank you for getting back to us.

This problem may occur if the Ignore other applications that use Dynamic Data Exchange (DDE) setting in Excel is selected.

I would suggest you to run the fix it available in this article or follow the steps in the section ‘Let me fix it myself’:

http://support.microsoft.com/kb/211494

For Word 2013 issue, ensure Word is not running in Compatibility mode using the following steps provided below and check if that helps to resolve the issue: 

a. Go to the location,

In 32 bit Operating system,

C:\Program Files\Microsoft Office 15

C:\Program Files\Microsoft Office 15\root\Office 15

In 64 bit Operating system,

C:\Program Files(x86)\Microsoft Office 15

C:\Program Files(x86)\Microsoft Office 15\root\Office 15

b. Right click on winword.exe>Properties.

c. Click on Compatibility tab, uncheck the box ‘Run this program in compatibility mode’.

d. Click on Apply and click on ok.

Let us know the results to assist you further.

Thank you.