Office 2013 crashes with Canon 8350 printer

Anonymous

Hi I posted a question about this a bit over a week ago, but i think i accidentally marked the thread as closed when i went to reply to one of the emails. So, I'm posting again in the hopes of getting some help.

Here's the original thread: http://answers.microsoft.com/en-us/office/forum/office_365hp-word/canon-8350-printer-crashes-with-office-2013/5df6aff8-4c17-4481-8f40-31545d0cc2b0

Here's the situation: My Canon 8350 printer prints just fine with all programs except Office 2013. When I print from excel, word, etc., then the program crashes immediately.

This indicates that I've tried all of the standard things that have been recommended: changing printer driver, uninstalling and installing the driver, printing to a PDF and printing from there, creating a new user account, etc...

I am using Win8 on a Lenovo 220x. System works just fine otherwise... Canon lists this printer as being Win8 compatible.

Help?

Thank you,

Scott

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Jiri Adamek provided the answer in another thread and I thought I'd share it here for others to see! I followed the instructions and it solved the problem. SO, it seems that the driver was at fault, and I apologize to Doug for my intransigence. I'm happy to have the problem solved!

Try to download drivers for the printer MF9280 which has newer version of build (v20.85). This drivers must be installed manually from the Control Panel. Do not use Canon setup file.

Please follow these steps: http://www.youtube.com/watch?v=ti-lVcG52dU

After it's done, go back to printer Properties, Advanced tab and select right drivers for your printer.

With MF9280 drivers the printer will not work, but in my case old drivers for Canon have begun working. It seems that some component of old drivers was replaced with newer version during setup.

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Doug Robbins - MVP - Office Apps and Services 323.6K MVP Volunteer Moderator

If you can print to the Adobe PDF printer or another PDF Printer such as PrimoPDF, then that definitely points to the issue being with the Canon printer driver.

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40 additional answers

Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator

2013-02-18T13:56:29+00:00

You could say "for being particular", yes.

Being Win 8 Compatible and compatible with Word 2013\365 are different things.

That Word will "print" correctly with a pdf printer, such as PrimoPDF, and also to many other printers, indicates, to me at least, that the problem is not with Word.

As a workaround, you could print to pdf and then use Adobe Reader to print to paper.
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Anonymous

2013-02-18T13:32:23+00:00

So if Word is so particular, doesn't that suggest that the problem is with word?

In any case, this little debate does little to help me... Canon support is quite sure that it is not their problem because every other program (including office 2010 prints without difficulty.

Of course, it's quite common for different companies to blame an issue such as this on "the other guy" so who knows what the truth is.

All I care about is being able to print from this new software. I'm wondering if there's some way of getting an error log that might help me pinpoint the problem...
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Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator

2013-02-18T05:04:17+00:00

Not to me it doesn't. Word is very particular about the requirements of the printer driver. Ask anyone with an HP Printer.
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