Office 2013 crashes with Canon 8350 printer

Anonymous
2013-02-18T01:16:27+00:00

Hi  I posted a question about this a bit over a week ago, but i think i accidentally marked the thread as closed when i went to reply to one of the emails. So, I'm posting again in the hopes of getting some help.

Here's the original thread: http://answers.microsoft.com/en-us/office/forum/office_365hp-word/canon-8350-printer-crashes-with-office-2013/5df6aff8-4c17-4481-8f40-31545d0cc2b0

Here's the situation: My Canon 8350 printer prints just fine with all programs except Office 2013. When I print from excel, word, etc., then the program crashes immediately.

This indicates that I've tried all of the standard things that have been recommended: changing printer driver, uninstalling and installing the driver, printing to a PDF and printing from there, creating a new user account, etc...

I am using Win8 on a Lenovo 220x. System works just fine otherwise... Canon lists this printer as being Win8 compatible.

Help?

Thank you,

Scott

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-03-01T14:44:35+00:00

Jiri Adamek provided the answer in another thread and I thought I'd share it here for others to see! I followed the instructions and it solved the problem. SO, it seems that the driver was at fault, and I apologize to Doug for my intransigence. I'm happy to have the problem solved!

Try to download drivers for the printer MF9280 which has newer version of build (v20.85). This drivers must be installed manually from the Control Panel. Do not use Canon setup file.

Please follow these steps: http://www.youtube.com/watch?v=ti-lVcG52dU

After it's done, go back to printer Properties, Advanced tab and select right drivers for your printer.

With MF9280 drivers the printer will not work, but in my case old drivers for Canon have begun working. It seems that some component of old drivers was replaced with newer version during setup.

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Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
2013-02-18T03:23:02+00:00

If you can print to the Adobe PDF printer or another PDF Printer such as PrimoPDF, then that definitely points to the issue being with the Canon printer driver.

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  1. Anonymous
    2013-02-18T15:52:58+00:00

    oh yes, and here's more from Canon...I'm afraid I have to agree with them...

    The best work around we could think of is to reinstall Office 2010 since you were able to print without a problem then.

    I'd sure like to find a solution, though...

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  2. Anonymous
    2013-02-18T14:49:14+00:00

    and, for what it's worth, here's Canon's answer:

    Thank you for contacting Canon product support.  We are sorry to hear that your Office 2013 software crashes when you try to print with your Color imageCLASS MF8350Cdn.

    Since you are able to use the printer with other programs without a problem your MF8350Cdn is working correctly.  We will have to refer you back to Microsoft for further assistance with Office 2013.

    I hope I have answered your question.  Please let us know if we can assist you further.

    predictable, but not entirely helpful.

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  3. Anonymous
    2013-02-18T14:45:15+00:00

    yeah, been doing that, but it seems odd to have spent money on an "upgraded" program only to run into such difficulties.  Would love to get some technical support and troubleshooting on the problem... a solution seems better to me than a workaround - call me crazy.

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