Office 2013 crashes with Canon 8350 printer

Anonymous
2013-02-18T01:16:27+00:00

Hi  I posted a question about this a bit over a week ago, but i think i accidentally marked the thread as closed when i went to reply to one of the emails. So, I'm posting again in the hopes of getting some help.

Here's the original thread: http://answers.microsoft.com/en-us/office/forum/office_365hp-word/canon-8350-printer-crashes-with-office-2013/5df6aff8-4c17-4481-8f40-31545d0cc2b0

Here's the situation: My Canon 8350 printer prints just fine with all programs except Office 2013. When I print from excel, word, etc., then the program crashes immediately.

This indicates that I've tried all of the standard things that have been recommended: changing printer driver, uninstalling and installing the driver, printing to a PDF and printing from there, creating a new user account, etc...

I am using Win8 on a Lenovo 220x. System works just fine otherwise... Canon lists this printer as being Win8 compatible.

Help?

Thank you,

Scott

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-03-01T14:44:35+00:00

Jiri Adamek provided the answer in another thread and I thought I'd share it here for others to see! I followed the instructions and it solved the problem. SO, it seems that the driver was at fault, and I apologize to Doug for my intransigence. I'm happy to have the problem solved!

Try to download drivers for the printer MF9280 which has newer version of build (v20.85). This drivers must be installed manually from the Control Panel. Do not use Canon setup file.

Please follow these steps: http://www.youtube.com/watch?v=ti-lVcG52dU

After it's done, go back to printer Properties, Advanced tab and select right drivers for your printer.

With MF9280 drivers the printer will not work, but in my case old drivers for Canon have begun working. It seems that some component of old drivers was replaced with newer version during setup.

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Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
2013-02-18T03:23:02+00:00

If you can print to the Adobe PDF printer or another PDF Printer such as PrimoPDF, then that definitely points to the issue being with the Canon printer driver.

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  1. Anonymous
    2013-02-25T15:08:10+00:00

    Look at all the threads about this issue:

    https://encrypted.google.com/search?q=site%3Aanswers.microsoft.com+canon+8350+crash&ie=utf-8&oe=utf-8&aq=t

    Many reports and everyone just passes the buck saying its not their issue. Typical Microsoft :(

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  2. Anonymous
    2013-02-19T00:21:01+00:00

    Yes, I see... there are a number of other causes listed, as well. I know you're quite clear on what the problem is. I wish you would also have a suggestion for a solution...

    In any case, I have run through the possibilities:

    1. Restart: done that multiple times
    2. Reinstall program: done that multiple times (uninstalled and reinstalled the driver, but not Office because I'm not sure what that will do to the license for office 365. BUT, I have installed Office 365 on 3 different computers, and I get the exact same results with all 3 of them)
    3. Check the service pack: I have done a windows update (several of them since this problem surfaced).
    4. Disable add-ons: This does not occur with IE. In fact, IE prints just fine.
    5. Afraid this one was beyond me.
    6. This one too. Sorry.
    7. Drivers are updated.
    8. Memory checks out... again, everything else works fine.
    9. No zip drive
    10. Cables are fine - in any case, all 3 computers behave the same way.
    11. These 3 computers are all fresh installs of win8 pro
    12. not worth it. will switch back to office 2010 before i do this...who has time?!?
    13. this would seem quite odd for all 3 computers to have the same error resulting...

    Some, I'm afraid I'm still in the same place. Are there additional error codes that I can come up with that might provide more information?

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  3. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2013-02-19T00:01:37+00:00

    See http://pcsupport.about.com/od/fixtheproblem/a/ntdlldll.htm

    Note that one of the causes can be "corrupt hardware drivers"

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