Office 2013 crashes with Canon 8350 printer

Anonymous
2013-02-18T01:16:27+00:00

Hi  I posted a question about this a bit over a week ago, but i think i accidentally marked the thread as closed when i went to reply to one of the emails. So, I'm posting again in the hopes of getting some help.

Here's the original thread: http://answers.microsoft.com/en-us/office/forum/office_365hp-word/canon-8350-printer-crashes-with-office-2013/5df6aff8-4c17-4481-8f40-31545d0cc2b0

Here's the situation: My Canon 8350 printer prints just fine with all programs except Office 2013. When I print from excel, word, etc., then the program crashes immediately.

This indicates that I've tried all of the standard things that have been recommended: changing printer driver, uninstalling and installing the driver, printing to a PDF and printing from there, creating a new user account, etc...

I am using Win8 on a Lenovo 220x. System works just fine otherwise... Canon lists this printer as being Win8 compatible.

Help?

Thank you,

Scott

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2013-03-01T14:44:35+00:00

Jiri Adamek provided the answer in another thread and I thought I'd share it here for others to see! I followed the instructions and it solved the problem. SO, it seems that the driver was at fault, and I apologize to Doug for my intransigence. I'm happy to have the problem solved!

Try to download drivers for the printer MF9280 which has newer version of build (v20.85). This drivers must be installed manually from the Control Panel. Do not use Canon setup file.

Please follow these steps: http://www.youtube.com/watch?v=ti-lVcG52dU

After it's done, go back to printer Properties, Advanced tab and select right drivers for your printer.

With MF9280 drivers the printer will not work, but in my case old drivers for Canon have begun working. It seems that some component of old drivers was replaced with newer version during setup.

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Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
2013-02-18T03:23:02+00:00

If you can print to the Adobe PDF printer or another PDF Printer such as PrimoPDF, then that definitely points to the issue being with the Canon printer driver.

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  1. Anonymous
    2013-04-13T17:52:09+00:00

    In my windows 8, 64 bit, Office 2013 programs, I had this same issue with my Canon Imageclass 8050cn and after extensive research I solve it by following a suggestion to update the driver using the NEW DRIVER option form the Printer Properties > Advanced Tab.

    In my case I choose the HAVE DISK option and  browsed to the driver folder under the Cannon Setup Folder and I chose CNLB0UA64 (Setup Information File) and, after NEXT, I had the option to install the Cannon MF8000 Series UFRII LT driver (which was the current driver) or the Canon MF8000 UFRI LT XPS, I decided to try the XPS instead of the LT driver and BAM, My Microsoft Word and any other office program now worked.

    I hope this helps other folks out there with this issue.

    Riad - IT Consultant

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  2. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2013-02-18T05:04:17+00:00

    Not to me it doesn't.  Word is very particular about the requirements of the printer driver.  Ask anyone with an HP Printer.

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  3. Anonymous
    2013-02-18T03:48:46+00:00

    Well, every other program prints just fine with that same driver. The ONLY software that doesn't work is Office 2013. Office 2010 worked just fine...it's the same driver...the only thing that's different about the system is Office 2013, so I think that definitely suggests that the driver is not at fault. Sorry. Any other thoughts?

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