PowerPoint can't open downloaded presentation files.

Anonymous
2013-03-19T23:56:46+00:00

Hello,

I currently own a retail version of Office 365 Home Premium 32 bit.

Every time I try to open a .ppt or .pptx file downloaded from the internet I get the following error message:

"Sorry, PowerPoint can't read (FilePath)."

There's also a "Show Help" button on the message. If I click it, the following message shows up:

"The presentation cannot be opened. Your antivirus program may prevent you from opening the presentation. To fix this problem, make sure your antivirus program is current and working correctly. If the problem persists and the presentation is from someone that you trust, turn off your antivirus program, and then try to open the presentation again. If you do this, make sure you turn on your antivirus program again after you open the presentation."

The presentations open fine in other versions of Office and on PowerPoint Viewer 2007. I already tried turning off my antivirus and firewall and I still couldn't open the file. I spent the whole day researching and found some other threads about the same error, however none of the solutions proposed worked for me - including doing a clean reboot, reinstalling Office and changing the location of internet explorer's temporary files.

Here are some of the threads I found - I did everything they said but nothing worked still:

http://answers.microsoft.com/en-us/office/forum/office\_2013\_release-powerpoint/powerpoint-2013-error-the-presentation-cannot-be/7625a247-d172-4a67-81db-1cabca405af8

http://social.technet.microsoft.com/Forums/en-US/officesetupdeployprevious/thread/f5b26fb0-8f76-4bd6-8db2-1f556dbd5fb4

I have a Windows 8 64 bit operating system.

Thanks,

Daniel Lima

Microsoft 365 and Office | PowerPoint | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
Steve Rindsberg 99,176 Reputation points MVP Volunteer Moderator
2013-03-20T00:44:11+00:00

Quit PowerPoint.

Rightclick the file's icon, choose Properties.

At the bottom of the General tab, see if it offers an UNBLOCK option.

If so, choose that, close the properties dialog box.

Doubleclick the file's icon.

With luck, it'll open now.

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  1. Anonymous
    2013-06-05T17:12:42+00:00

    Hi,

    I have the same problem but no UNBLOCK option!

    What do you think I could try?

    Thank you!

    Nadia

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  2. Anonymous
    2013-10-11T22:12:00+00:00

    So do I. No UNBLOCK.

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  3. Anonymous
    2014-03-21T15:50:00+00:00

    is there a way to apply this to all the files that wont open automatically instead of having to unblock each file separately?

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  4. Anonymous
    2016-08-04T23:33:22+00:00

    Actually, I've been battling this problem for such a long time.  I called my company's help desk and they couldn't fix it then told me they don't support Powerpoint.  They suggesting uninstalling and re-installing.  That is not the right solution.    I finally fixed my problem today... Valkeniersolution did not fix it for me, but it was close.  Go to File, Options, Trust Center, Trust Center Settings, Protected View, then UNCHECK the box that says "Enable protected view for files originating from the internet".

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