arrows on vertical scroll bar in word 2013 are not working consistently

Anonymous
2013-03-17T17:45:24+00:00

Please help.  When using word 2013, the arrows on the vertical scroll bar on right of page are not working well.  They work a couple of times then seize up.  I use them when slowly reading through or altering a document and hate that they are not functioning properly!!  Can anyone please help?

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2014-02-12T16:24:27+00:00

    So the same thing is still happening after almost a year?  I hate getting user complaints only to have an answer of "It's a bug that may or may not be fixed in a patch".  I'm running out of reasons to keep users upgraded to the "latest and greatest" applications. 

    ~Travis

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  2. Anonymous
    2014-01-18T17:13:50+00:00

    I have had 2 computers with Office 2013 and have experienced this same flaw. If the pointer remains over the down-arrow button for an extended period, such as when you are reviewing a long document, it freezes. I then have to move the pointer off the down-arrow then back over it for the down-arrow functionality to re-engage. I am hoping that Microsoft will develop a patch for this flaw. If there is another fix, please publish.

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  3. Anonymous
    2014-01-17T18:59:10+00:00

    My vertical scroll is not working well in word, but now I also have trouble when browsing the net with Google Chrome.  The bottom scroll arrow has disappeared, and an internal scroll box did the same thing, so that I was unable to choose options from a menu...  Very strange!

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  4. Suzanne S Barnhill 279.5K Reputation points MVP Volunteer Moderator
    2013-11-02T01:26:45+00:00

    Instead of using the arrows, I find it easier to click above or below the "thumb" or "elevator," which scrolls the document by one screen. Except at the very beginning or end of a document, there is usually enough space on the scroll bar to do this.

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  5. Anonymous
    2013-11-02T00:12:03+00:00

    Which is good to know, because I was thinking about installing Windows 7 to solve the problem, but maybe I would better off to uninstall Office 2013 and go back to the version of Office 2007 that I own, since that was designed to work on a PC.

    Sad to say, but lately all too often that has been my recommendation, to "UP"grade back to an older version that really is usable away from 2013 ...

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