arrows on vertical scroll bar in word 2013 are not working consistently

Anonymous
2013-03-17T17:45:24+00:00

Please help.  When using word 2013, the arrows on the vertical scroll bar on right of page are not working well.  They work a couple of times then seize up.  I use them when slowly reading through or altering a document and hate that they are not functioning properly!!  Can anyone please help?

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2013-08-20T20:00:17+00:00

    Hello German, Thanks for your reply.

    So, Microsoft, are you out there?

    This is a pretty obvious bug that does affect ease of use.  For example: you move the onscreen arrow to the bottom of the vertical scrollbar and left-click.  The document scrolls down, as expected.  Wait ten seconds.  Left-click again.  You expect the document to scroll down again, but nothing happens.  You have to move the arrow with the mouse or touch pad, at least slightly, and then left-clicking will make it scroll down.  It is very annoying when working one's way through a document to have to keep "waking up" the scroll feature.

    Just to be clear, this started happening to me when I installed Office 2013, in a Windows 7 environment.  I had been using Office 2010, with Windows 7, for a long time, and never had this problem. 

    So, may I ask, is anyone from Microsoft reading this?  Thank you.

    Mark

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  2. Anonymous
    2013-08-20T19:27:19+00:00

    It's happening to me too and I have Windows 7.

    Mark

    You are absolutely correct. I reinstalled my PC with Windows 7 (couldn't stand Windows 8) and the problem happens also with Windows 7, so that seems to point to a bug in Office, nothing to do with the operating system. Strange a bug so simple to reproduce passed through testing.

    Regards.

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  3. Anonymous
    2013-08-01T00:58:06+00:00

    It's happening to me too and I have Windows 7.

    Mark

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  4. Anonymous
    2013-05-15T21:50:25+00:00

    MS does monitor the forum, so MS has probably noticed it.

    The hardest part is getting someone there to agree it is a bug worth fixing.

    We can do nothing about that. Your best hope is if a LOT of people complain about it. Even then chances are slim. Look at how many people are complaining about Metro and the "Win 8 start screen" and the bland 2013 color schemes.

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  5. Anonymous
    2013-05-15T21:28:35+00:00

    Confirmed, I was able to recreate it given your description.  The hardest part was not accidentally moving the mouse <grin>

    That's great! :) now, we only should wait for Microsoft to:

    1. Notice this thread exists

    2. Do the testing

    3. Understand that it is in fact a bug (hardest part, possibly)

    4. Fix it

    5. Test the fix

    6. Distribute the fix.

    Actually it seems simpler to just use an older version of Office ;)

    Regards.

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