MS Word 2007 crashing and .wbk files appearing on desktop - repairs

Anonymous
2013-02-08T16:44:17+00:00

Dear Community,

I am currently using MS Word and it keeps on crashing.

I have noticed that in every instance when the MS Word 2007 restarts - the ribbon down the side will show four or five instances of one document.

I usually do not know which one to choose - one will have repairs - of which when I try and see the location of the repairs - I can not locate them.

The ribbon on the top of the screen advises me that I have Macro's - I understand this as I save most documents as Macro enabled as some of my documents have pictures etc in them.

I have ended up with a lot of documents with parts missing.

I also have MS Word creating Back up's - this is confusing me and I have more icons on my desktop. When word crashes - most of my information has disappeared.

I  have attached a link so you can see what it looks like -

https://skydrive.live.com/redir?resid=7A797BF1CB645296!347

I am only new to MS Word 2007 - so I do not want to loose any data - yet I also want MS Word 2007 to work and not crash when mainly working on large documents.

Thank you Community

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2013-02-16T21:02:51+00:00

    If at all possible - are you familiar with back up problems and error messages in Word 2007 - could you assist me in the question that I have asked on here

    http://answers.microsoft.com/en-us/windows/forum/windows_7-system/error-with-skipped-files-back-up-0x80070002-and/e8fd8fbe-972a-4081-be9d-a9fa05681c77

    Thank you so much again for your assistance

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  2. Anonymous
    2013-02-16T22:43:28+00:00

    I have just had another crash - nothing related to Word though.

    But I had an error on Word when I opened it.

    Should this matter?

    https://skydrive.live.com/redir?resid=7A797BF1CB645296!434

    Or does this mean nothing?

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  3. Anonymous
    2013-02-17T06:19:00+00:00

    You need to ask in a Windows forum about Windows issues - this one is for Office. Backup is part of Windows. I don't know much about that function and the Windows forum is where the specialists are lurking. The usual issues with failure to backup files is either the files are in use, or the location is protected. I don't know if the function can handle SkyDrive. I suspect not, but you would need to confirm it.

    As for the error message, then it would appear Word was open when you had the crash and for whatever reason the recovery file was corrupted. If Word crashes, you will have all the issues of temporary files to address. http://www.gmayor.com/what_to_do_when_word_crashes.htm if you wish to maintain smooth running.

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  4. Anonymous
    2013-02-17T08:59:51+00:00

    I have done what you have said - Thank you for your assistance.

    You may be right with Skydrive - I think when I was tryng to copy and paste items - I may have accidently moved the Skydrive and may have caused issues in this area.

    I have gone through the link that you have given me - I have become very much familiar with the page. The only item I do not know how to do is the DOS batch file. If I am not confident in doing it. I do not do it.

    With the .ptmp files - I am not too sure what to do with them - I have uploaded this

    https://skydrive.live.com/redir?resid=7A797BF1CB645296!440

    I downlodeded Process Explorer for a fix for a Word Issue -  word could not create the work file - check the temp environment variable - http://answers.microsoft.com/en-us/office/forum/office_2007-word/after-resetting-user-options-no-files-found-after/17b18c2f-d882-4640-be9b-a7fd5da75321

    I did ask for the three links for

    Save in two places

    How to Use Toolbars in Word

    Automatically backing up in Word

    Thanks again.

    You looking into everything has assisted

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  5. Anonymous
    2013-02-19T12:55:00+00:00

    Dear Graham,

    May I ask for the links that you so kindly have previously assisted me with

    Save in two places

    How to Use Toolbars in Word

    Automatically backing up in Word

    I require all the assistance that I can

    I will leave you alone and if I have any other problems will post up in the forum and hopefully get you and give as much information

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