MS Word 2007 crashing and .wbk files appearing on desktop - repairs

If Word crashes, files that were open and changed should be recovered. This is what you are seeing in the left panel. If you have deleted or renamed normal.dotm, or made changes that affect it, you will be prompted to save changes to it. That is normal

• in this case save them.

You appear to be having all kinds of problems with building blocks.dotx. Move that file out of its present folder and Word will create a new one.

Do you have a printer driver installed? Word requires one.

Frankly I don't know why your PC is unstable. I have addressed all the usual causes of Office problems. Without hands-on I doubt I can help you further. I would suggest you seek the help of a local specialist. Word 2007 is normally quite stable.

I also received another notification down the side of the documents that Normal.dotm is located there.

I am very confused.

Should I try and go through your fix again.

Hopefully my screen shots explain everything.

Hello Graham,

I see that you are assisting other people that are having issues like mine.

I am now having Word saying that it has changes to the Normal Template - do I wish to save changes?

I also have an error message about insufficient memory.

Do I have to do all the steps again?

I am so sorry that I am having trouble with MS Word.

https://skydrive.live.com/redir?resid=7A797BF1CB645296!369

It makes me feel bad contacting you all the time. I see that other people have the same issue.

I would not recommend the fixit that is on the Microsoft site that I got referred to - your links work

Thank you for the in depth response to my enquiries. I think I went a bit overboard. 

I appreciate that you took so much time. I just am not still sure where to place the location for the tools location that you suggested - my Word 2007 is still not behaving correctly.

Can you please direct me through where the tools path that you suggested is located - I have included a screen shot?

I am only a novice at computers - I also do not think that you understand that with my health - I am not quite with it.

https://skydrive.live.com/redir?resid=7A797BF1CB645296!369

Could you please clarify what you mean by the following:

If you move the document files to a new location then of course the recent files links will not work because they point to the old location. Clear the list and open the files from their new location to re-add them to the list.

Thanks again for your assistance.

If you move the document files to a new location then of course the recent files links will not work because they point to the old location. Clear the list and open the files from their new location to re-add them to the list.

tmp is a common extension used by a variety of applications for temporary files. asd extension is most commonly used as extension for Word auto-recovery files. They may or more likely may not contain a copy of the document. You can try opening them in Word, but they usually produce garbage.

I have no idea what is in the Zip files you have deleted. Restore them and put them in a folder other than temp before opening them to view the contents.

External USB connected hard disc drives are fine. Just ensure that you don't unplug or switch off without using the safe unplugging method, or data can be corrupted.

Defragmentation achieves little, but with a system that is prone to crashing it can cause hard drive corruption if the crash occurs during the defragmentation. This is not an answer to your problems.