MS Word 2007 crashing and .wbk files appearing on desktop - repairs

Anonymous
2013-02-08T16:44:17+00:00

Dear Community,

I am currently using MS Word and it keeps on crashing.

I have noticed that in every instance when the MS Word 2007 restarts - the ribbon down the side will show four or five instances of one document.

I usually do not know which one to choose - one will have repairs - of which when I try and see the location of the repairs - I can not locate them.

The ribbon on the top of the screen advises me that I have Macro's - I understand this as I save most documents as Macro enabled as some of my documents have pictures etc in them.

I have ended up with a lot of documents with parts missing.

I also have MS Word creating Back up's - this is confusing me and I have more icons on my desktop. When word crashes - most of my information has disappeared.

I  have attached a link so you can see what it looks like -

https://skydrive.live.com/redir?resid=7A797BF1CB645296!347

I am only new to MS Word 2007 - so I do not want to loose any data - yet I also want MS Word 2007 to work and not crash when mainly working on large documents.

Thank you Community

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2013-02-15T11:34:03+00:00

    So I am going to delete the ~Normal.dotm and I can delete the Bulding Blocks.doc.

    Yes to both.

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  2. Anonymous
    2013-02-15T10:21:47+00:00

    So I am going to delete the ~Normal.dotm and I can delete the Bulding Blocks.doc.

    I am so sorry that I do not understand these things. I guess having you assisting and ensuring that I remove the correct file makes me feel much better.

    https://skydrive.live.com/redir?resid=7A797BF1CB645296!410

    Thanks for all your time and patience - I know I ust have been the silliest person around.

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  3. Anonymous
    2013-02-15T08:58:56+00:00

    Building blocks.doc (that appeared in one of your illustrations) is not a Word system file.

    Building Blocks.dotx I explained earlier. It does not go in the templates folder.

    Autotext - http://office.microsoft.com/en-us/word-help/add-autotext-in-word-HA101827969.aspx

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  4. Anonymous
    2013-02-15T06:53:49+00:00

    Thanks for the explanation.

    So I should move the Building Blocks.doc to the Templates folder?

    With the illustration - just to confirm - orphaned lock files would be the ~Normal.dotm file.

    Thanks again.

    I hope that I have not frustrated you. I am finally understanding a little bit about the functions of Word, but not to change the settings to cause major issues.

    I guess I better get used to the terminology - such as what autotext entries is?

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  5. Anonymous
    2013-02-15T06:26:12+00:00

    The default building blocks file will be rebuilt by Word if not present. It only really needs to be backed up if you have added to it, and frankly if you are adding autotext entries you would be better adding them to the normal or document template.

    As for the illustration. Orphaned lock files will cause problems. If Word crashes they will be left behind. and should always be deleted. Word 2010 handles this better, but it can still be an issue.

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