For anyone in the UK trying to find the Language Pack for Office 2010:
After days of searching on the internet, trying to buy from Microsoft in the US (and failing) and many wasted hours of on-line chat with Microsoft assistants, we have finally managed to download the Arabic language pack for Office 2010. It's not possible
to download it directly oneself - you need the help of a Microsoft Technical Support assistant - and not all of the assistants seem aware of how to do it, so be persistent until you find someone who does.
We initially found the Language Pack on the Microsoft site in Ireland and and when our attempted purchase failed we rang the
technical help number shown on the screen. I was told you can also ring the UK technical support number. We gave our credit card details and the advisor e-mailed us a security code which we had to read back to him. We then logged in to our Microsoft
Account and the Pack was waiting for us to download. The price is 19.99 euros and your bank will convert the amount. Hope that helps others in the UK who have had trouble finding the Language Packs.