Excel 2013 starts up with blank screen when opened from explorer

Anonymous
2013-02-27T17:34:15+00:00

When I double click any Excel file in windows explorer, Excel starts up maximized and I can see the ribbon but the whole grid area where my data should be is blank, no gridlines or row/column headers.   If I "restore down" the Excel window then everything appears as normal.

I sometimes get subsequent Excel crashes.

I also get an Excel crash by clicking on an Excel file in windows explorer, as if to preview it.  The Excel file preview function is not working since I installed Office 2013 Professional.

Microsoft 365 and Office | Excel | For home | Windows

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  1. Anonymous
    2013-02-28T12:21:28+00:00

    Hi Steve,

    Thank you for choosing Microsoft Community. It looks like there might be corrupted installation files.

    Let us follow the steps.

    Method 1:

    Follow the steps to repair Office 2013 Suite.

    1. Press the Windows + R key on the keyboard.
    2. In the Run windows type appwiz -> Click Ok.
    3. Select Microsoft Office 2013 from the Programs & Features list.
    4. Click on Change and repair Office 2013 and restart the computer.

    Method 2:

    If that does not help, then provide us the Event viewer log files generated for word application. Follow the steps to access Event Viewer:

    1. One the home screen, right click at the lower left hand side -> Click on Event viewer.
    2. Go to Application and Services logs -> Click on Microsoft Office applications.
    3. Click on the error log file for Excel 2013 and provide us the log file.

    Once you have collected the log files, upload them to SkyDrive and provide us the link so that we can have further research based on the log file. Refer the following thread on how to upload a screenshot to SkyDrive:

    http://answers.microsoft.com/en-us/feedback/forum/suggest/how-to-insert-an-image-into-a-post-at-answers/bdae0306-c3cb-4d31-ace9-7281ea1a8a73

    Thank You

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  2. Anonymous
    2013-02-28T22:46:36+00:00

    My system does not have appwiz but I repaired office13 from "add or remove programs".  That didn't help.

    The event viewer  under Application and Services logs  doesn't show "Microsoft Office applications"

    Can you please give me instructions for Windows 7.

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  3. Anonymous
    2013-03-04T04:31:11+00:00

    I also have this issue.

    Method 1: I also do not have appwiz

    Method 2: On the home screen, I right clicked at the lower left hand side but Event viewer was not listed as an option.

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  4. Anonymous
    2013-08-02T13:37:53+00:00

    I know this thread is a few months old, and you may have found your solution by now, but just in case someone else finds this thread in search of a solution:

    Open Excel 2013 and select "Blank workbook" so you can access the File Menu.

    Click File Menu > Options > Advanced

    Under the Display section, check the box next to "Disable hardware graphics acceleration". Close Excel 2013 and double-click on a file to open it.

    Worked for me.

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  5. Anonymous
    2013-08-23T11:22:42+00:00

    Unfortunately, checking the box next to "Disable hardware graphics acceleration" did not fix the problem for me.

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