A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
I had the same issue, which was easily resolved by repairing the office application. Read the how to here: https://support.office.com/en-ie/article/Repair-an-Office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b
I installed Office 365, but could only open files by opening Word or Excel and selecting the document and not directly from my computer (grey screen). I have Windows 7 and chose 'quick repair' first before going to try 'Online Repair'. I'm glad this issue is resolved! Here's the how to for Windows 7, there is also a 'how to' for Windows 10, 8 and 8.1.
Cheers, Daniëlle
Windows 7 or Vista
- Click the Start button
(lower
left corner), click Control Panel from the menu list, and then click Programs
and Features. - From Category view, under Programs, select Uninstall a program.
- Click the Office product you want to repair, and then click Change.
- From the How would you like to repair your Office Programs screen, select Online Repair to ensure everything gets fixed, and then select Repair.
- Follow the instructions on the screen to complete.
If running Repair doesn't solve the problem, you might need to uninstall and reinstall Office. Refer to Uninstall Office 2010 or Uninstall Office 2013, Office 2016, or Office 365 from a PC.