@Timothy2-11 only =>
Assuming Win7 64-bit with Internet Explorer 11 (IE11) installed...
Please answer each of the following [admittedly tedious] diagnostic questions in a correspondingly-numbered list in your very next reply, preferably
without quoting my post:
1a. When (approx. date) did you purchase the computer?
1b. Did Win7 64-bit come preinstalled on the computer when you bought it, did you do a clean install of Win7,
or did you upgrade the computer to Win7?
- What is the full name of your installed McAfee application or security suite and
when (approx. date) does your current subscription expire? What anti-spyware applications (other than Defender) are installed? What third-party firewall (if any)?
- Has any other McAfee application or a Norton application EVER been installed on the computer
since you bought it?
- Did a McAfee free-trial or a Norton free-trial [PICK ONE] come preinstalled on the computer
when you bought it? (Doesn't matter if you never used or Activated it.)
- Is KB3003057, KB3006226, KB3010788, KB2992611, KB2993958, KB3005607, KB2978120, KB3003743, KB3002885 and/or
KB3011780 listed in Installed Updates (not Update History)? [1]
- *Assuming Java is installed =>*Is Java Version 8 Update 25 (or higher) or Java Version 7 Update 71 (or higher) installed? TEST HERE USING INTERNET EXPLORER ONLY! =>
http://java.com/en/download/uninstallapplet.jsp [2]
- Is Adobe Flash Player v15.0.0.239 (or higher) installed? TEST HERE USING INTERNET EXPLORER
ONLY! => http://www.adobe.com/software/flash/about/
8a. When (exact date) was Internet Explorer 11 installed according to
Installed Updates?
8b. What Update Version & KB number are displayed in the second line of text in IE11's Help | About [Alt+H+A] tab; e.g.,
Update Version: XX.0.54 (KB1231231) ?
8c. Is Firefox, Chrome or any other alternate browser installed?
- Are you in the habit of using "Registry cleaners" (e.g., Registry Mechanic; System Mechanic; RegCure; RegClean Pro; Advanced SystemCare; Registry Booster; McAfee QuickClean; Glary Utilities; AVG PC TuneUp; Norton Registry Cleaner; PCTools Optimiser; SpeedUpMyPC;
PC Doctor; TuneUp Utilities; WinMaximizer; WinSweeper; Comodo System Cleaner; Advanced System Optimizer; CCleaner's Registry Cleanercomponent)?
==============================================
[1] Start | Control Panel | Programs and Features | View installed updates (in left-hand menu)
[2] No need to install Java if it's not already installed!