Thanks Robear, my answers follow your questions. Hopefully there is a solution in their somewhere:
1a. When (approx. date) did you purchase
the computer?
A: June 2009
1b. Did Win7 64-bit come preinstalled on the computer when you bought it, did you do a clean install of Win7,
or did you upgrade the computer to Win7?
A: Upgraded from Vista 64-bit
- What is the
full name of your installed McAfee application or security suite and
when (approx. date) does your current subscription expire?
A: McAfee Total Protection, Expires October 2015
What anti-spyware applications (other than Defender) are installed?
A: None
What third-party firewall (if any)?
A: None
- Has any other McAfee application
or a Norton application EVER been installed on the computer
since you bought it?
A: Full Version of McAfee was pre-installed and operating from day one.
- Did a McAfee free-trial
or a Norton free-trial [PICK ONE] come preinstalled on the computer
when you bought it? (Doesn't matter if you never used or Activated it.)
A: Yes, see #3 above
- Is KB3003057, KB3006226, KB3010788, KB2992611, KB2993958, KB3005607, KB2978120, KB3003743, KB3002885 and/or
KB3011780 listed in
Installed Updates(not Update History)? [1]
A: All listed updates are installed
- *Assuming Java is installed =>*Is
Java Version 8 Update 25 (or higher) or Java Version 7 Update 71 (or higher) installed? TEST HERE USING INTERNET
EXPLORER ONLY! =>
http://java.com/en/download/uninstallapplet.jsp [2]
A: Java Version 8 Update 20
- Is Adobe Flash Player
v15.0.0.239 (or higher) installed? TEST HERE USING INTERNET EXPLORER
ONLY! => http://www.adobe.com/software/flash/about/
A: Version 15,0,0,239 installed
8a. When (exact date) was
Internet Explorer 11 installed according to
Installed Updates?
A: 12/28/2013
8b. What Update Version & KB number are displayed in the
second line of text in IE11's Help | About [Alt+H+A] tab; e.g.,
Update Version: XX.0.54 (KB1231231) ?
A: Update Versions: 11.0.14 (KB3003057)
8c. Is Firefox, Chrome or any other alternate browser installed?
A: Both Firefox & Chrome (no other alternates)
- Are you in the habit of using "Registry cleaners" (e.g., Registry Mechanic; System Mechanic; RegCure; RegClean Pro; Advanced SystemCare; Registry Booster; McAfee QuickClean; Glary Utilities; AVG PC TuneUp; Norton Registry Cleaner; PCTools Optimiser; SpeedUpMyPC;
PC Doctor; TuneUp Utilities; WinMaximizer; WinSweeper; Comodo System Cleaner; Advanced System Optimizer; CCleaner's Registry Cleanercomponent)?
A: CCleaner on occassion