Excel 2013 Starting With Two Windows?

Anonymous
2013-03-03T19:48:44+00:00

Upon installation of Office 2013 yesterday, I have found in a day that Excel starts with Two Windows, i.e. one is the application with no Book, while the other offering to select from a collection of templates, from which if I select Blank Workbook, the blank one window remains to be opened, while the other operating one opens with a default template instead of the Book.xltx & Sheet.xltx placed in XLStart folder of Office15? Even upon exiting I need to close both the windows separately, in other words using Alt+F4 twice.

Any idea, what might be causing the trouble?

Thanx in advance.

Microsoft 365 and Office | Excel | For home | Windows

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Anonymous
2013-03-04T12:13:14+00:00

Hello Faraz,

Thank you for contacting Microsoft community. We are glad to assist you with your concern.

As per the description, looks like the Excel application starts in two windows.

To resolve the issue, let us open Excel in application safe and check how they work.

To do that, press the ‘Windows + R’ key on the keyboard.

In the Run open box type in ‘Excel /safe’ and hit ok.

Note: There is a space between Excel and /.

If application safe mode works, try disabling the add-ins associated with Excel applications and check.

To do that, do the following:

  1. Open the application. Click on File and then click on options.
  2. In the Options Window click on Add-ins.
  3. Select Com Add-ins in the Manage list in the Add-ins section and click Go. Now uncheck the all the add-ins and click Ok.

You may also refer to the section Additional troubleshooting in the following article and check if it helps:

http://support.microsoft.com/kb/280504

If you still have questions, you can always reply and I’ll be happy to assist you.

Thank you

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Anonymous
2013-07-18T16:53:50+00:00

Here's what finally appears to have worked for me. I suspected that it had something to do with the PERSONAL.XLSB workbook so after closing a regular workbook and getting the blank gray window I went to View>Window and found that Unhide was the only option so I clicked that and then Hide and saved the change and now everything closes as it should.

Bloody annoying that no one in MS support has been any help on this.

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  1. Anonymous
    2015-02-05T12:17:41+00:00

    Hi All,

    You may refer to the thread link given below which discusses the similar issue and check if that helps to resolve the issue.

    http://answers.microsoft.com/en-us/office/forum/office\_2010-excel/excel-opens-two-instances-when-double-clicking-a/9a1cb255-3e65-e011-8dfc-68b599b31bf5

    For further queries, reply and we would be happy to assist.

    Thank you.

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  2. Anonymous
    2015-02-05T03:21:33+00:00

    I have the dual window problem with both Excel, and Word. Every time. I'm also using Explorer browser.

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  3. Anonymous
    2015-02-04T22:44:09+00:00

    I have tried each and every solution provided, for several years now. Including this one.

    (By the way, I have no XLStart directory under Program Files(x86). My path is C:\Program Files\Microsoft Office 15\root\office15\XLSTART)

    Not to get off track, but the only unique symptom I find with this "Excel Starting with Dual Windows" problem deals with Windows Explorer. When the preview pane is turned on and you select an Excel .xlsx file. An instance of Excel opens prior to being able to preview the file. Of course the instance does not open if an .xlsm file is the only Excel file selected.

    I have never seen this symptom occur with any other Office product. Only Excel 2013.

    Thanks for your input. I hope the above symptom may aid in our search for a fix.

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