Unspecified Error, word/document.xml, Line:2, Column: 0

Anonymous
2012-05-27T15:48:53+00:00

Dear document savers,

It appears that due dates for assignments makes Word eat documents.

Like others I have a corrupted .docx document.  I have tried every trick in the book I can find and am now resorting to the next level of knowledgeable help.

The document crashed whilst working on a formula around the 3rd last page from memory (page 12 I believe).  After waiting etc. I closed and reopened the document and found then that it would go crazy when I got to the area I was last working in, and wouldn't scroll or display content properly.  When I tried again to close and open it wouldn't open it.  Nothing so far has worked.

It now gives the message:

"The file Assign 3 Answers.docx cannot be opened because there are problems with the contents."

"Details"

"Unspecified Error"

"Location: Part: /word/document.xml, line: 2, column: 0"

I have uploaded the file here

https://docs.google.com/open?id=0B8CyUQXlwkYeUXdmVl9acWZTUEU

I can open in Googledocs but without drawings or equations.  It opens in viewer.zoho.com but still cannot open a saved copy in Word 2010

I would greatly appreciate if anyone had any fixes for me.

Sincerely,

Rowan

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2012-05-27T18:16:27+00:00

... https://docs.google.com/open?id=0B8CyUQXlwkYeUXdmVl9acWZTUEU ...

The Google Docs copy was a DOC rather than a DOCX, but I downloaded it and had a look. I snipped out the  BH  from the second formula following "for Triangle CBH" on page 19. That will need replacing and close proofreading that area is highly recommended.

                  

There is some strange pagination and I don't know exactly why that is nor even if the pagination is intentional.  The actual corruption looked like it was due to many reformatting changes, resulting in empty formatting tags.

I've uploaded a repaired copy of the DOCX to my SkyDrive here for you to download . Be sure to get service packs for Office 2007 or 2010 installed whenever possible before further editing is performed.

Office service packs

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  1. Anonymous
    2014-11-05T23:26:30+00:00

    I can confirm that catastrophic archive corruption. The last sentence I was able to recover was 'So today while I was off I did some homework'. This was at the very beginning of the DOCX.

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  2. Anonymous
    2014-11-05T23:04:49+00:00

    In case Jeeped doesn't get to you in time, I checked it out manually and with my Savvy DOCX repair program (downloadable from a link below). It appears almost all of the word\document.xml subfile is gone, so most of the text in the DOCX is gone. What I was able to recover is here:

    http://hostedfiles.wherehaveibeen.info/journal%20entries.docx.savvy_fix.docx

    or by DropBox here if Window's blocks my ftp site:

    https://dl.dropboxusercontent.com/u/3422175/journal%20entries.docx.savvy_fix.docx

    Here is the advice I give to people when I can't recover their documents: 

    • Search for temporary, deleted or lost versions of your file with: 
      • Right clicking on the file in Explorer (or My Computer), choosing "Properties", then the "Previous versions" tab if you have it and finally clicking on a found earlier version of the file and the "Restore" button. If you have Vista Home Basic or Premium, you probably won't have this choice on your right click menu unless if you are using it in a school or business and the IT department has turn on the feature at the server. Sometimes they even turn on Previous Version Recovery for their XP Pro machines although I'm not sure the two pieces of freeware that follow would work the same way as the previous versions are probably store on the server.
      • If you have Vista Home Basic or Premium the previous versions of the files might still be there as Restore Point snapshots on your hard drive and you can use the freeware Shadow Explorer, http://www.shadowexplorer.com/, to find out.
      • Also I just released a freeware program that also recovers previous versions from the same source as Shadow Explorer. You can get it here: http://sourceforge.net/projects/vistaprevrsrcvr/. It might be easier to use than Shadow Explorer.
      • If you have Word 2010, w 2013 or 365 (I'm not sure about the latter two, but definitely for 2010), try looking at this article:http://www.makeuseof.com/tag/recover-unsaved-ms-word-2010-document-seconds/#disqus_thread
      • http://www.piriform.com/recuva - The freeware Recuva, which is excellent.
      • http://www.recovermyfiles.com/ -  RecoverMyFiles is an excellent commercial program. Try the demo first.
      • http://www.dposoft.net/word.html - Word Regenerator, as far I know this program works like the two above programs and is also commercial like RecoverMyFiles. Try the trial first.
      • http://www.pcinspector.de/Default.htm?language=1 - PC Inspector File Repair may work like the three pieces of software above and is also freeware like Recuva. However it only works on doc, xls and ppt files not docx, xlsx or pptx.
    • If you are able to recover a temporary or deleted version of your file and that is corrupt too, you can send the file to us again or also try these commercial solutions with your temporary or deleted version of your file:   

    I multiplied the freeware for recovering corrupt Word files because almost none existed. Savvy DOCX recovery is the best and quickest. My Previous Version Recoverer is the fastest way to see if your machine kept a shadow copy of the file. Also look for unsaved versions too. That is occasionally helpful.

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  3. Anonymous
    2014-11-05T21:20:15+00:00

    Jeeped, 

    Can you assist with this one? 

    https://drive.google.com/file/d/0BzZyJL6BkKQQeDRhbEUwaWpWR2JEam44NEdmcmphcDFPX0Nn/view?usp=sharing

    Thank you so much in advance!

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  4. Anonymous
    2014-10-25T23:01:24+00:00

    Great advice and links. Nice work. Nice to see your advice posted periodically for those new to the thread.

    Note another program of mine will find a previous version of your file if you have the System Restore Service turned on. I think this is true no matter what version of Windows Vista, 7 or 8 you have as long as System Restore is turned on before the file corruption:

    http://sourceforge.net/projects/vistaprevrsrcvr/

    Also I have another corrupt Word program that I made that provides shortcuts to most of Microsoft's own advice for recovering corrupt Word files. These usually don't work but it doesn't hurt to try them. The program also has an earlier version of the algorithm that is the main feature of the Savvy DOCX Recovery program I mentioned in this thread earlier. It also has a previous version recoverer feature too, so you can bag the above program and try finding a previous version saved by Windows from within this second one.

    http://sourceforge.net/projects/wordrecovery/

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