Unspecified Error, word/document.xml, Line:2, Column: 0

Anonymous
2012-05-27T15:48:53+00:00

Dear document savers,

It appears that due dates for assignments makes Word eat documents.

Like others I have a corrupted .docx document.  I have tried every trick in the book I can find and am now resorting to the next level of knowledgeable help.

The document crashed whilst working on a formula around the 3rd last page from memory (page 12 I believe).  After waiting etc. I closed and reopened the document and found then that it would go crazy when I got to the area I was last working in, and wouldn't scroll or display content properly.  When I tried again to close and open it wouldn't open it.  Nothing so far has worked.

It now gives the message:

"The file Assign 3 Answers.docx cannot be opened because there are problems with the contents."

"Details"

"Unspecified Error"

"Location: Part: /word/document.xml, line: 2, column: 0"

I have uploaded the file here

https://docs.google.com/open?id=0B8CyUQXlwkYeUXdmVl9acWZTUEU

I can open in Googledocs but without drawings or equations.  It opens in viewer.zoho.com but still cannot open a saved copy in Word 2010

I would greatly appreciate if anyone had any fixes for me.

Sincerely,

Rowan

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2012-05-27T18:16:27+00:00

... https://docs.google.com/open?id=0B8CyUQXlwkYeUXdmVl9acWZTUEU ...

The Google Docs copy was a DOC rather than a DOCX, but I downloaded it and had a look. I snipped out the  BH  from the second formula following "for Triangle CBH" on page 19. That will need replacing and close proofreading that area is highly recommended.

                  

There is some strange pagination and I don't know exactly why that is nor even if the pagination is intentional.  The actual corruption looked like it was due to many reformatting changes, resulting in empty formatting tags.

I've uploaded a repaired copy of the DOCX to my SkyDrive here for you to download . Be sure to get service packs for Office 2007 or 2010 installed whenever possible before further editing is performed.

Office service packs

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  1. Anonymous
    2014-05-31T15:47:38+00:00

    @WilliamThay;

    I'd be happy to have a look at your problem document. You will need to upload a copy of your damaged DOCX to a public file area like OneDriveDropBox  or Google Drive and post the location to the publicly shared file back here.

    Please try to upload a copy that has not already been subjected to repair attempts as previous attempts may have stripped content that was recoverable with a manual edit of the internal components configuration files.

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  2. Anonymous
    2014-05-31T10:14:25+00:00

    Hi Jeeped

    I really need your help.

    I have an Assignment due Monday and ive worked on this assignment for a 2 weeks now and its huge. Its 85mb.

    It wont open for the same reason but I have no formulas in the document so im not sure how to fix it.

    Would you pleaseeeeeeeee have a look at it for me pleasseeeeee???

    THANK YOU

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  3. Anonymous
    2014-05-31T07:13:37+00:00

    The problem is not simply working directly on a USB drive. Although that is one of the worst ways to use a USB.  The real problem is how WINDOWS handles USB / Flash / Thumb drives. 

    Ideally this is the process you should use:

    1. should copy (rather than "Move") the file from USB to local drive (gives you a backup on USB),
    2. do your editing,
    3. copy the file back to your USB  (now you have a backup on your local drive)
    4. use the Windows 'Safely Remove ..." process to shut down the USB BEFORE unplugging it.

    The "Safely Remove ... " step is the part of the process is what prevents the error.

    Here are some articles with more details:

    Potential Causes of DOCX Corruption - Problems saving to USB Devices - safely eject

    Windows does not write files directly to a USB flash drive / thumb drive. Due to technical limitations of Flash memory, files are first saved in a cache on the HD. When a full “block” worth of data is available, it is only then moved to the USB device. When you shut down the USB Device “Properly”, Windows flushes any partial files from the cache to the USB.  In the following link, Tony J says that his experience is that the most important part of the DOCX files, the text content in the DOCUMENT.XML sub file, is usually located at the end of the file structure. So it is the text content that gets left behind.

    **http://social.answers.microsoft.com/Forums/en-US/wordcreate/thread/73a1e1b0-e6cf-43b8-a97f-0b01b5c33da3/******

    This discussion is primarily about missing XML tags, but on page 2 it also discusses the effects of pulling USB devices without stopping them correctly


    Why use “Safely Remove” function

    **http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B328856**

    **http://word.tips.net/T000132\_Dont\_Work\_Off\_Floppies.html******

    How to Safely Remove USB

    **http://etc.usf.edu/techease/win/hardware/how-do-i-safely-remove-a-usb-device-from-my-computer/**

    **http://windows.microsoft.com/en-us/windows7/safely-remove-devices-from-your-computer Windows 7**

    **http://www.dummies.com/how-to/content/how-to-safely-remove-hardware-in-windows-7.html**Windows 7

    **http://www.youtube.com/watch?v=kkdm-kY3cZ4**Windows 8

    There are also tips on how to turn off the caching function so you don’t have to use the Safely Remove tool


    USB Safely Remove Utility

    **http://safelyremove.com/**

    Displaying what prevents a device from being stopped

    Safe removal via hotkeys

    Lets you recognize a device in a snap...

    The handy menu with device icons

    Real device names and the ability to rename them

    Lets you hide devices you never need to stop


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  4. Anonymous
    2014-05-31T06:45:18+00:00

    Thanks a lot Jeeped!

    My sister-in-law had been working from a removable drive on that document. I'll definitely tell her to stop doing that.

    She told me that she first got the error when editing the numbering on her document. But in any case, as you said, it'll probably be the fault of working from a removable media.

    Anyway thanks alot for the effort you've put into this. At least now she has some of those pages recovered. 

    Many thanks

    P-j

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