Unspecified Error, word/document.xml, Line:2, Column: 0

Anonymous
2012-05-27T15:48:53+00:00

Dear document savers,

It appears that due dates for assignments makes Word eat documents.

Like others I have a corrupted .docx document.  I have tried every trick in the book I can find and am now resorting to the next level of knowledgeable help.

The document crashed whilst working on a formula around the 3rd last page from memory (page 12 I believe).  After waiting etc. I closed and reopened the document and found then that it would go crazy when I got to the area I was last working in, and wouldn't scroll or display content properly.  When I tried again to close and open it wouldn't open it.  Nothing so far has worked.

It now gives the message:

"The file Assign 3 Answers.docx cannot be opened because there are problems with the contents."

"Details"

"Unspecified Error"

"Location: Part: /word/document.xml, line: 2, column: 0"

I have uploaded the file here

https://docs.google.com/open?id=0B8CyUQXlwkYeUXdmVl9acWZTUEU

I can open in Googledocs but without drawings or equations.  It opens in viewer.zoho.com but still cannot open a saved copy in Word 2010

I would greatly appreciate if anyone had any fixes for me.

Sincerely,

Rowan

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2012-05-27T18:16:27+00:00

... https://docs.google.com/open?id=0B8CyUQXlwkYeUXdmVl9acWZTUEU ...

The Google Docs copy was a DOC rather than a DOCX, but I downloaded it and had a look. I snipped out the  BH  from the second formula following "for Triangle CBH" on page 19. That will need replacing and close proofreading that area is highly recommended.

                  

There is some strange pagination and I don't know exactly why that is nor even if the pagination is intentional.  The actual corruption looked like it was due to many reformatting changes, resulting in empty formatting tags.

I've uploaded a repaired copy of the DOCX to my SkyDrive here for you to download . Be sure to get service packs for Office 2007 or 2010 installed whenever possible before further editing is performed.

Office service packs

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  1. Anonymous
    2013-06-30T04:33:46+00:00

    Jeeped,

    I am having the same problem as everybody else. I have looked for empty tags and similar issues that other people have had, to no avail. I have uploaded the file to dropbox. Could you please take a look at this for me?

    This paper is my Masters Thesis in its infancy. I have been working on this all day today, and create backup files every couple of nights, but have done extensive work on it since I created a backup file.

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  2. Anonymous
    2013-06-16T04:24:26+00:00

    Rohn007,

    Thanks for your excellent reply. However, after reading your comments regarding Word 2007, I am more frustrated then before; because I recently installed Office 2013 Professional, and the problem  that I encountered is in Word 2013. If this problem is occurring in Office 2007/2010/2013, someone at this "former" industry-leading company should have assigned this problem a higher priority, and escalated it to the highest levels in the MS Office development team.

    I am looking for more than hot-fixes and work-arounds, I need a permanent solution to this problem.

    This is totally unacceptable. I will think long, and hard before I commit to any of Microsoft's new cloud-based Office products such as SharePoint and Office 365.

    Again, thanks for your help.

    James H. Barnes

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  3. Anonymous
    2013-06-15T15:54:02+00:00

    MS is aware of the problem. They have already released one Windows Update to partially fix the problem in Word 2007, but obviously they have a way to go to fix the problem, and they do not appear to be in a hurry to release more fixes.

    One workaround is to NOT change equations after you create them.  If you need to make changes, create a new, correct, equation.

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  4. Anonymous
    2013-06-15T15:32:48+00:00

    Jeeped,

    I have reviewed many of your previous post but have not found any official response from the Microsoft Office support team. Have they been formally notified of this problem? And if so, have they developed a fix?

    I have the same problem in two different Word 2013 document and if there is a Microsoft fix, please let me know where I can find it. If they have not developed a fix for this critically-important problem, "SHAME ON THEM!"

    If there is no Microsoft fix for this problem, I would like to upload my corrupted documents to my SkyDrive, and ask that you take a look at them.

    BTW: based upon the comments that you received, you have done an excellent job and help numerous people solve this problem.

    We all appreciate your efforts.  

    James H. Barnes

    ******@jhbarnes.com

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