Unspecified Error, word/document.xml, Line:2, Column: 0

Anonymous
2012-05-27T15:48:53+00:00

Dear document savers,

It appears that due dates for assignments makes Word eat documents.

Like others I have a corrupted .docx document.  I have tried every trick in the book I can find and am now resorting to the next level of knowledgeable help.

The document crashed whilst working on a formula around the 3rd last page from memory (page 12 I believe).  After waiting etc. I closed and reopened the document and found then that it would go crazy when I got to the area I was last working in, and wouldn't scroll or display content properly.  When I tried again to close and open it wouldn't open it.  Nothing so far has worked.

It now gives the message:

"The file Assign 3 Answers.docx cannot be opened because there are problems with the contents."

"Details"

"Unspecified Error"

"Location: Part: /word/document.xml, line: 2, column: 0"

I have uploaded the file here

https://docs.google.com/open?id=0B8CyUQXlwkYeUXdmVl9acWZTUEU

I can open in Googledocs but without drawings or equations.  It opens in viewer.zoho.com but still cannot open a saved copy in Word 2010

I would greatly appreciate if anyone had any fixes for me.

Sincerely,

Rowan

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2012-05-27T18:16:27+00:00

... https://docs.google.com/open?id=0B8CyUQXlwkYeUXdmVl9acWZTUEU ...

The Google Docs copy was a DOC rather than a DOCX, but I downloaded it and had a look. I snipped out the  BH  from the second formula following "for Triangle CBH" on page 19. That will need replacing and close proofreading that area is highly recommended.

                  

There is some strange pagination and I don't know exactly why that is nor even if the pagination is intentional.  The actual corruption looked like it was due to many reformatting changes, resulting in empty formatting tags.

I've uploaded a repaired copy of the DOCX to my SkyDrive here for you to download . Be sure to get service packs for Office 2007 or 2010 installed whenever possible before further editing is performed.

Office service packs

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  1. Anonymous
    2014-08-01T02:30:46+00:00

    @AnOldElephant;

    I'm afraid I do not know what I can do for you. The methods discussed and used in this thread have to do with altering one or more of the internal configuration files in order to recover the majority of content in an otherwise corrupt document. I simply do not know how they would be put to use in your situation.

    My best advise would be to recreate the document from scratch using 'best practise' methods to achieve your final document. I honestly will have a.look at your document but I really don't know how these methods would be effective in your situation.

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  2. Anonymous
    2014-08-01T02:22:52+00:00

    @MattReuter;

    I'd be happy to have a look at your problem document. You will need to upload a copy of your damaged DOCX to a public file area like OneDriveDropBox  or Google Drive and post the location to the publicly shared file back here.

    Please try to upload a copy that has not already been subjected to repair attempts as previous attempts may have stripped content that was recoverable with a manual edit of the internal components configuration files.

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  3. Anonymous
    2014-08-01T01:16:01+00:00

    Hi! I had the same exact issue. I was working on a summer assignment and all the sudden my Word crashed. When I tried reopening it, the "unspecified error" message popped up. Is there any way you'd be able to help. Thank you!!

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  4. Anonymous
    2014-07-31T17:10:16+00:00

    Our agency has a similar problem and would like assistance correcting the problem.  We've combed through several forums and tried all of the suggestions, but the problem persists.

    We would like to create a template document that allows users to open, fill in a few form fields in a table, perform spell check, use Review Tracking, route the document using email, add comments, and other similar tracking type behavior.  The problem we run into is adding a header image, footer image, and form version and descriptor that cannot be deleted by the users.  If we use document protection, by default it prevents users from using document tracking, and this functionality is critical to the use of this template document. 

    We tried using picture and text content controls set to “content cannot be altered” and “content cannot be deleted.”  It works wonderfully, with one small catch:  The error message that pops up when attempting to open.   I've included screen shots of these errors, but the text reads "The file 323001_IOC-Electronic (Option D) cannot be opened because there are problems with the contents."  Details Unspecified error Location: Part: /Word/header1.xml, Line: 2, Column 0," and "Word found unreadable content in "323001_IOC-Electronic (Option D).  Do you want to recover the contents of this document?  If you trust the source of the document, click Yes."  

    If we change the image from “behind text” to “in line with text,” the problem goes away but then we have no control over placing the image exactly where we need it to be.  And if it’s set to “in line with text,” we can’t place any text over it (e.g, the TO, FROM, SUBJECT lines).

    Can you help us fix this issue?  You can find the document here: http://1drv.ms/TXyi7O, on my sky drive.  I also uploaded screen shots of the two errors/alerts that are displayed when we open the document.   What is causing the XML error?  How can we eliminate the error so that we can allow our users to use this document without accidentally deleting the images on the first page, and still allow them to track changes, and edit headers and footers on pages 2 through n?

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