Microsoft Excel has stopped working

Anonymous
2013-01-20T23:25:07+00:00

I have just purchased Microsoft Office 2013 on a brand new computer using Windows 7 OS.

Whenever I try to open Excel, Word or Outlook, I get an error message stating: Microsoft (Outlook, Excel, Word) has stopped working.   Then it offers an option to check online for a solution, but nothing ever happens and it shuts down. I don't have any antivirus installed onto this computer and this computer has never had any other Office edition installed on it before. It's brand new.

Microsoft 365 and Office | Excel | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-01-21T13:21:23+00:00

Hi Sharon,

Welcome to Microsoft Community and thank you for posting the question. As I understand you have an issue with accessing of Office Word, Excel and Outlook on the computer. Let me assist you with the issue.

I have a question for you:

Were you able to work with Office applications prior to the issue?

Step1:

Try to repair Office 2013 installation and check if it helps:

  • Click on Start > Control Panel, click Programs, and then click Programs and Features.
  • Note: In Classic view, double-click Programs and Features.
  • Click Microsoft Office 2013, and then click Change.

Step2:

If the issue persists even after repairing the Office installation you may try to open Outlook, Excel and Word in safe mode to check if the issue persists:

  • Click Start.
  • Type Outlook /safe, and then click OK.

Note: There is space between Outlook and /.

Replace Outlook with Excel and WinWord to start Excel, Word in safe mode.

I hope the above suggestion helps. If you need further assistance on this particular issue or any other Office related issue let us know and we will be glad to assist you.

Thank you.

Was this answer helpful?

100+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2013-02-09T21:32:36+00:00

Try opening word or excel in safe mode.  Go to file/options/add-ins and select COM add-ins.  Uncheck the add-ins.  Might work

This solved the problem for me.  I found I had an add-in that must have come from my scanner/printer called ABBYY finereader.  Once I disabled this add in by unchecking, I could start the applications without safe mode.  Thanks Adrian!

Was this answer helpful?

100+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2015-04-06T02:30:13+00:00

Hi Sharon,

Welcome to Microsoft Community and thank you for posting the question. As I understand you have an issue with accessing of Office Word, Excel and Outlook on the computer. Let me assist you with the issue.

I have a question for you:

Were you able to work with Office applications prior to the issue?

Step1:

Try to repair Office 2013 installation and check if it helps:

  • Click on Start > Control Panel, click Programs, and then click Programs and Features.
  • Note: In Classic view, double-click Programs and Features.
  • Click Microsoft Office 2013, and then click Change.

Step2:

If the issue persists even after repairing the Office installation you may try to open Outlook, Excel and Word in safe mode to check if the issue persists:

  • Click Start.
  • Type Outlook /safe, and then click OK.

Note: There is space between Outlook and /.

Replace Outlook with Excel and WinWord to start Excel, Word in safe mode.

I hope the above suggestion helps. If you need further assistance on this particular issue or any other Office related issue let us know and we will be glad to assist you.

Thank you.

Thanks.  Starting in safe mode worked.  I then did as Adrian suggested, and disabled the COM add-in.  ABBYY finereader was the offender for me.  It came from my scanner

Was this answer helpful?

1 person found this answer helpful.
0 comments

62 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2015-02-19T15:55:27+00:00

    I had the same problem running Windows 8.1.  MS office had been working untill afew weeks ago I found that when I closed Excell and Word I got tha above error message.  Outlook continued to function. The solution was to remove the AcerCloud addin.  I am now trying to ask Acer if they know about this problem.

    The steps required are simple.  From both Excel and Word open tab file.   Under options goto addins.  In the manage dropdown list select first excel and later com and then hit go. In each case select theacercloud addin (if it is present) and delete it.

    This will reload the program and you will hopefully be able to close it without getting the error message.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2015-03-23T15:21:01+00:00

    I experienced the same problems after installing Epson WF 630 Driver. I removed ABBYY finereader also and problem is gone. Thanks for the help!!!!

    Was this answer helpful?

    0 comments